L2- HSC Technical Certificate unit worksheet
Unit 201 – Principles of communication in adult social care settings
The numbers in the bracket after each question relate to the assessment criteria in the standards UNIT 4222-201
1. Identify different reasons why people communicate (1.1.1) People need to communicate, asking for food, saying what is hurting them, socialize, to communicate is one of the most important things
2. Explain how effective communication affects all aspects of working in adult social care settings (1.1.2) The tone of voice, calm and secure communication can help but high voice when is not need it, the lack of choice and impatience affect working in adult social care by agitate, get angry confusion, sadness and many others emotions.
3. Explain why it is important to observe an individual’s reactions when communicating with them (1.1.3)
If an individual doesn’t hear well you have to show and talk a little loud to understand what you want to say, you can see on his/ her face confusion, if they have dementia sometimes they don’t say what is hurting but you can see that they are walking harder than usual and you have to look if they have proper shoes. 4. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences (1.2.1) Individual= one person have different needs, every person is different. You have to look at the person not at the disease and one individual can’t hear well you have to talk more loud and other individual can hear well so you can talk normal, every person is different and you have to know what they like and what not to respect them. You need to review your communication skills to see if they are suitable to meet the needs and preference of individuals
5. Describe a range of communication methods (2.2.2)
Talking and showing in the same time, explaining, writing , eye contact, the way you stay, gesture 6. Identify barriers to communication (3.3.1)...
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