Topics: Customer service, Sales, Customer Pages: 2 (320 words) Published: February 6, 2013
Lisyalis Cesareo
2053 N. Palethorp St.
Philadelphia, PA 19122

Qualifications and Skills:
* Proficient in Microsoft Office Suite
* Bilingual English/Spanish with the ability to translate * Work well without supervision
* Ability to prioritize and remain focused on a task
* Excellent with customer support services
* Skilled at learning new concepts quickly while working well under pressure

11/11-04/12 Nike Inc.Philadelphia, PA * Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales * Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting * Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary * Serve as a product knowledge resource for consumers and entry level associates.  Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques * Assist with loss prevention efforts by providing proactive customer service

8/10-07/11 Kittery Trading Post Kittery, ME Customer Service/Cashier

* Ensure that each customer receives outstanding service by providing a friendly...

References: Available upon request.
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