Panera Bread case study

Topics: Fast casual restaurant, Fast food, Fast food restaurant Pages: 5 (966 words) Published: April 27, 2014
Case Study Panera Bread
Synopsis
Panera Bread is a casual made-to-order fast food restaurant that offers specialty breads, sandwiches, tossed salads and soups. Established in 1981, with 1,562 company owned and franchised locations, Panera Bread has moved into the forefront of the restaurant business, and has strategically penetrated the market while acquiring a robust amount of loyal customers. Most of the restaurants offer the choice of indoor and outdoor dining. A fireplace inside the restaurant is appealing to many customers during the winter months, of whom are looking for a hot cup of coffee and a place to read their newspaper or book. Coffee, tea, and soda are offered with free refills, and water with lemons is complementary. Indoor tables, free refills, and comfortable tables/chairs make Panera Breads establishment a functional study place for college kids. Every restaurant is well staged with elegant displays of their specialty baked products, making it nearly impossible not to indulge. This fast growing restaurant has maintained a competitive edge due to their appealing interior design, neutral dining environment, fresh baked goods, fresh coffee and tea, made-to-order foods with possible drive-through capabilities, customer rewards card, tables equipped with electrical outlets, and efficient service. Panera Bread establishments, undoubtedly, offer an experience that can only occur at Panera Bread. Resources

Panera Bread has a driving concept to provide a premium specialty bakery and café experience to urban workers and suburban dwellers. Attractive & appealing menu
Nationwide leader in the bakery-café segment
High ratings in customer satisfaction studies
Good brand name
Fresh dough operations & sales to franchised stores
Initial success in catering
Good franchisees – higher sales in franchised stores compared to company-owned Financial strength of the company – able to grow without taking on too much debt

Capabilities
Panera bread offers an upscale fast casual dining experience. Panera operates in three business segments: company owned bakery-café operations, franchise operations, fresh dough operations. Every restaurant is well staged with elegant displays of their specialty baked products, making it nearly impossible not to indulge. This fast growing restaurant has maintained a competitive edge due to their appealing interior design, neutral dining environment, fresh baked goods, fresh coffee and tea, made-to-order foods with possible drive-through capabilities, customer rewards card, tables equipped with electrical outlets, and efficient service.

Core Competencies
Panera has created a casual but comfortable place where customers could eat freshly baked sandwiches, soups and salads without worrying about whether or not it is nutritious. The company is designed to visually reinforce the distinctive difference between its bakery-cafes and those of its competitors. Management of corporate and franchise growth, as well a deep sense of community involvement and the desire to give back to community, further solidify Panera’s placement as something different in today marketplace. Panera’s deep sense community can be seen as Panera gives away leftover bread to homeless shelters and collects money for other charitable causes such as the Operation Dough-Nation program. Finding of Fact #1

The Panera Bread Company does not have an aggressive marketing strategy and aims to let customers discover Panera on their own. Panera’s service is not as fast as other fast-food companies and charges higher prices. Panera has higher prices than rivals, which could be due to their operating costs. Panera has expanded in the past years but the locations are concentrated geographically.

Recommedation#1
Panera has opportunities to continue their success in the fast casual industry. They can try to control operating costs that might be out of hand or unnecessary. The company should consider...


Cited: Wheelen, Thomas L. and J. David Hunger. Strategic Management and Business Policy Toward Global Sustainablity. Upper Saddle River: Prentice Hall, 2012.
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