PandaExpress
Panda Express
Lo Mat
University
Organizational Behavior
MSB-730
March 09, 2014
Panda Express
Question 9.1 Does it make business sense for a CEO to prioritize self-improvement on the part of his employees? Does it make more sense in some industries or types of businesses than others?
It makes great business sense for the CEO to prioritize self-improvement for employees. This is a smart move to coach employees in performing citizenship behavior on the job. Organizational citizenship behavior benefits the entire company by employees supporting and defending the company actions, working to improve operations and being loyal to the company (Colquitt, Lepine, & Wesson, 2013, p. 39). Satisfied employees will bring voice to the company by speaking positive about their job and offering constructive suggestions on making improvements to increase customers and profits. According to Betsy (2013), Panda Express refund associates for attending classes to promote continuous personal growth. In addition to the company leader holding Saturday sessions to share information and discuss books they have read. We can see this as an excellent way to establish trust among employees and build strong dependable relationships through discussing motivational books. The CEO’s view of the workplace resulted in an environment to foster personal growth and personal well-being and makes it possible for employees to feel like the CEO cares about their life and well-being more than the business profit. The CEO acknowledges that employees are healthy mentally, physically, emotionally, and spiritually when they are doing well, and are likely to do good things in life (Betsy, 2013, p. 38). Therefore, this approach of caring about people makes sense in all industries and businesses. The act of caring brings out the conscientiousness in employees that affects job performance. “An employee’s ability, in contract, is a key driver of maximum performance, which
Lo Mat
University
Organizational Behavior
MSB-730
March 09, 2014
Panda Express
Question 9.1 Does it make business sense for a CEO to prioritize self-improvement on the part of his employees? Does it make more sense in some industries or types of businesses than others?
It makes great business sense for the CEO to prioritize self-improvement for employees. This is a smart move to coach employees in performing citizenship behavior on the job. Organizational citizenship behavior benefits the entire company by employees supporting and defending the company actions, working to improve operations and being loyal to the company (Colquitt, Lepine, & Wesson, 2013, p. 39). Satisfied employees will bring voice to the company by speaking positive about their job and offering constructive suggestions on making improvements to increase customers and profits. According to Betsy (2013), Panda Express refund associates for attending classes to promote continuous personal growth. In addition to the company leader holding Saturday sessions to share information and discuss books they have read. We can see this as an excellent way to establish trust among employees and build strong dependable relationships through discussing motivational books. The CEO’s view of the workplace resulted in an environment to foster personal growth and personal well-being and makes it possible for employees to feel like the CEO cares about their life and well-being more than the business profit. The CEO acknowledges that employees are healthy mentally, physically, emotionally, and spiritually when they are doing well, and are likely to do good things in life (Betsy, 2013, p. 38). Therefore, this approach of caring about people makes sense in all industries and businesses. The act of caring brings out the conscientiousness in employees that affects job performance. “An employee’s ability, in contract, is a key driver of maximum performance, which
References: Arnold, M. (2012, October). The Seven Habits of Highly Effective Risk Managers. Risk Management, 59(8), 6+. Retrieved from http://www.questia.com. Betsy, B. (2013, December). Taking Care: Panda Express Nurtures Employees So They in Turn Treat Customers Well. Success, 38+. Retrieved from http://www.questia.com. Brumm, T. J., Mickelson, S. K., & White, P. N. (2006). Integrating Behavioral-Based Interviewing into the Curricula. NACTA Journal, 50(2), 28+. Retrieved from http://www.questia.com. Colquitt, J. A., Lepine, J. A., & Wesson, M. J. (2013). Organizational Behavior Improving Performance and Commitment in the Workplace (3rd ed.). New York, NY: McGraw-Hill/Irwin. Miller, P. M. (2010, March/April). Flying on the Panda Express. The China Business Review, 37(2), 47. Retrieved from http://www.questia.com.