Preview

p1 unit 14

Good Essays
Open Document
Open Document
782 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
p1 unit 14
Task 1a

As a new recruit working in a public service you have been asked to investigate the response to emergency service incidents. You should describe how emergency incidents are graded by a selected public service call centre.

Firstly, you should give examples of emergency incidents as described in the Civil Contingencies Act 2004.

You should also describe how emergency incidents are graded for a selected public service control room including the grading categories used, and the role of call handlers and incident managers.

Look at the guidance notes to see what needs to be covered.

Use the box provided to answer this question.

Task 1a (P1)

When you look at an emergency incident. It has to be graded by the public services call centre. An emergency incident can be seen in many different ways of all sorts of backgrounds and serviettes. Some are more serious than others and some need more than one public service to respond to the incident. This is where the call centres grade the emergency. They have to make sure that that they use the right grading to get the correct response to the incident and that they ensure peoples safety.

When looking at the emergency incident responses system. You also have to look at the civil contingencies act 2004. The civil contingencies act is important because it decides who is under what category of response and how urgent the response is. This act gave a new definition to the term emergency. This definition covers many different things for example it covers terrorism and dangers to people’s health. This Act is split in to 3 parts. Part 1 defines the obligations of certain organisations to prepare for various types of emergencies. This puts a legal obligation in place to local authorities and the public services; these are called category 1 responders. The main job which is put in front of them is the job of informing the public of the incident in which has just happened. Part one is all about

You May Also Find These Documents Helpful

  • Powerful Essays

    COM 100 Exam 1

    • 1961 Words
    • 9 Pages

    An emergency is considered to be a set of circumstances clearly beyond your control that has prevented your attendance. Legitimate written documentation must be authentic paperwork from a credible, validating source. A believable account of your difficult (or perhaps even tragic) circumstances will not serve in place of verifying documentation.…

    • 1961 Words
    • 9 Pages
    Powerful Essays
  • Satisfactory Essays

    D1 Arran

    • 614 Words
    • 2 Pages

    It is very important that public services work together and plan how to deal with major incidents, because it makes their job more efficient. They can get the job done quicker, because they know their roles and responsibilities, so not messing around, but doing their duties and run smoothly at the scene. Planning gives them opportunity to get more training so they will know their roles even better so it makes their job easier and safer as they will get some experience in some kind of situations. They will have knowledge how it could look in real major incident, so they would not get stressed so much if they are newly employed. Also it saves some money when dealing with major incidents as they will be better in their roles, because of training through planning. Another benefit is that because of planning, they would know what equipment they are responsible for and they will bring it to the scene so when it will be needed, they will have it. The first responding agency is always Police and they are responsible for sending other agencies to the scene, protecting the scene – setting cordons around. Inner cordon - operational command – officers that deals with the incident at the scene. Outer cordon - tactical command - creates tactics for operational command how to deal with the incident.…

    • 614 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    To begin with, the initial response from local emergency responders showed signs of weakness from the beginning. Almost immediately command and control of the situation was inadequate. Command and control was lost for a variety of…

    • 891 Words
    • 4 Pages
    Better Essays
  • Satisfactory Essays

    P2 - Describe the importance of responding safely to emergency incidents as an emergency response driver.…

    • 282 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    This allows for a more coordinated response throughout the jurisdictions because it helps the Incident Commander to effectively manage resources. It also allows the Incident Commander’s span on control to be smaller. So only 3-7 people will report directly to an Incident Commander, allowing him/her to focus on the problem. The Incident Commander’s main priorities are life, incident stabilization, property, and environment. An Incident Command System can also include the following sections in order to accomplish this objective:…

    • 440 Words
    • 2 Pages
    Good Essays
  • Good Essays

    The role of major health personnel in an emergency is to manage the safety and well being of the people in their community during and after a natural or man-made disaster. This is done by assessing the details of what occurred, what needs must be met and facilitating a team to organize information about the event and provide logistics as quickly as possible. This is seen in the simulation exercise for the “Disaster in Franklin County”. (Olson, Larsen, Scheller, & Johnson, 2006) Roles are appointed in a chain of command format. It is ideal that all personnel have received some type of emergency management training, but even if not, skill sets must be assessed and duties assigned accordingly. An Incident Commander will be appointed and the Public Health Director assigns rolls that include finances, planning, logistics, public information liaison and operators. The Public Health Team will work closely and concurrently with other entities, such as the Fire Chief, Police Chief, Hazardous Materials Team, Public Works and EMS teams. The public health department is mostly concerned with the safety and logistics of sheltering victims and being sure that food and water provided is safe for consumption.…

    • 919 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Fire disaster. See Appendix ‘6’. Severely should be determined and 911 contacted as needed. Actions for IT staff are outlined in Appendix ‘6’ document.…

    • 2752 Words
    • 12 Pages
    Powerful Essays
  • Best Essays

    Kent Fire Management

    • 7126 Words
    • 29 Pages

    Baine (1999), HMFSI (2002) see the Fire and Rescue Services ability take on and respond to an ever increasing array of emergency incidents as strengths. However, the complexity and range of the incidents requires the service to make a long term commitment to training to ensure that it is capable to respond effectively to…

    • 7126 Words
    • 29 Pages
    Best Essays
  • Good Essays

    National Response Planning

    • 1183 Words
    • 5 Pages

    crisis event. The response planning provides disciplined and rapid incident assessment to “ensure a response, and it unites the national response doctrine as presented in the NRF, which describes basic responsibilities and roles for incident response across the board for all levels of private and government sector” (“Developing and Maintaining”, (2010, p. 21).…

    • 1183 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    emergency plan

    • 399 Words
    • 2 Pages

    Emergency Action Plan- leave the bolded part, the italicized part is instructions, the regular type is required info, so leave it. For your facility choose the last place that you participated as an athlete in the sport that you chose for your portfolio. DELETE these instructions before submitting.…

    • 399 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Responsibilities of different uniformed public services: accountability, legal, professional and political; performance indicators e.g. what they are, examples of, effect on work; response to change, diversity; responsibility to public, including value for money, spending tax payers’ money wisely.…

    • 310 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    emergencies, which deals with purpose to save a life, to report a crime in progress, to report a…

    • 1317 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    • Give students a basic understanding of the emergency management procedures used by government for natural disasters;…

    • 1691 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Stress Police Personnel

    • 480 Words
    • 2 Pages

    Critical incidents are severe types of crises that request immediate attention and may have a devastating mental, physical, and psychological impact on the responder (officer) and the victim if they survive (Swanson et al, 2008). According…

    • 480 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    363 Developıng Scenarıos Based on Real Emergency Sıtuatıons Reza Ziarati TUDEV Institute of Maritime Studies, Tuzla, Istanbul, Turkey rziarati@tudevedu.com Martin Ziarati Centre for Factories of the Future, Coventry University Technology Park, Coventry, UK martin.ziarati@c4ff.co.uk Ugurcan Acar Centre for Factories of the Future, Coventry University Technology Park, Coventry, UK ugurcan.acar@c4ff.co.uk Abstract This paper reports on the outcome of the recent research carried out on accidents and incidents to develop a range of scenarios in full-mission simulators as well as on the development of e-learning/assessment platform for ship crew skill development primarily to prevent emergency situations and to manage emergencies when they occur. In the IMO MSC 82 meeting a great deal of emphasis was placed on the role of human factors in accidents at sea, focusing particularly on how human errors have led to great losses of life and property. It has also been acknowledged that the simulator exercises have not focussed on real emergencies at sea.…

    • 1546 Words
    • 7 Pages
    Powerful Essays