p1 unit 14
Task 1a
As a new recruit working in a public service you have been asked to investigate the response to emergency service incidents. You should describe how emergency incidents are graded by a selected public service call centre.
Firstly, you should give examples of emergency incidents as described in the Civil Contingencies Act 2004.
You should also describe how emergency incidents are graded for a selected public service control room including the grading categories used, and the role of call handlers and incident managers.
Look at the guidance notes to see what needs to be covered.
Use the box provided to answer this question.
Task 1a (P1)
When you look at an emergency incident. It has to be graded by the public services call centre. An emergency incident can be seen in many different ways of all sorts of backgrounds and serviettes. Some are more serious than others and some need more than one public service to respond to the incident. This is where the call centres grade the emergency. They have to make sure that that they use the right grading to get the correct response to the incident and that they ensure peoples safety.
When looking at the emergency incident responses system. You also have to look at the civil contingencies act 2004. The civil contingencies act is important because it decides who is under what category of response and how urgent the response is. This act gave a new definition to the term emergency. This definition covers many different things for example it covers terrorism and dangers to people’s health. This Act is split in to 3 parts. Part 1 defines the obligations of certain organisations to prepare for various types of emergencies. This puts a legal obligation in place to local authorities and the public services; these are called category 1 responders. The main job which is put in front of them is the job of informing the public of the incident in which has just happened. Part one is all about
As a new recruit working in a public service you have been asked to investigate the response to emergency service incidents. You should describe how emergency incidents are graded by a selected public service call centre.
Firstly, you should give examples of emergency incidents as described in the Civil Contingencies Act 2004.
You should also describe how emergency incidents are graded for a selected public service control room including the grading categories used, and the role of call handlers and incident managers.
Look at the guidance notes to see what needs to be covered.
Use the box provided to answer this question.
Task 1a (P1)
When you look at an emergency incident. It has to be graded by the public services call centre. An emergency incident can be seen in many different ways of all sorts of backgrounds and serviettes. Some are more serious than others and some need more than one public service to respond to the incident. This is where the call centres grade the emergency. They have to make sure that that they use the right grading to get the correct response to the incident and that they ensure peoples safety.
When looking at the emergency incident responses system. You also have to look at the civil contingencies act 2004. The civil contingencies act is important because it decides who is under what category of response and how urgent the response is. This act gave a new definition to the term emergency. This definition covers many different things for example it covers terrorism and dangers to people’s health. This Act is split in to 3 parts. Part 1 defines the obligations of certain organisations to prepare for various types of emergencies. This puts a legal obligation in place to local authorities and the public services; these are called category 1 responders. The main job which is put in front of them is the job of informing the public of the incident in which has just happened. Part one is all about