p1 p2 p3

Topics: Communication, Soft skills, Nonverbal communication Pages: 11 (1989 words) Published: April 14, 2014


UNIT SPECIFICATION

Unit aim
The aim of this unit is to ensure that learners understand both the personal attributes valued by employers and the principles of communicating effectively whist developing effective communication skills and addressing their own personal development needs.

Learning Outcomes
1) Understand the personal attributes valued by employers
2) Understand the principles of effective communication
3) Be able to use IT to communicate effectively
4) Be able to address personal development needs.

Unit Introduction
Non-technical skills and attitudes, known as soft skills, are key to employability as well as the technical skills and knowledge required for specific jobs in IT. Soft skills are those skills relating to an individual’s ability to communicate and work effectively with others, to use appropriate language, be dependable and conscientious, and to generally behave in an acceptable manner in the workplace. Soft skills complement hard skills, which are the knowledge, understanding and technical skills required to do a job.

In this unit learners will come to appreciate the soft skills they need to develop to become effective employees. Learners will identify and consider their own soft skills and, through practice, improve these skills.

Communication skills are key to success in any sector but are particularly important in highly technical sectors such as IT where the language used can become full of jargon. It is important that learners are able to communicate with non-technical staff and understand when different types and vehicles of communication are appropriate.

IT provides specific software packages and advanced tools that can be used to improve the effectiveness of communications. Through this unit learners will be able to improve their general communication skills and ensure that they understand how to exploit specific application packages and tools.

All individuals, whether learners or employees, must accept the need for continual self-development to maintain their effectiveness. For this reason, learning outcome 4 involves the use of personal development plans which can be used to capture and track training needs, and the accumulation of new skills and knowledge.

Assessment and Grading Criteria
In order to pass this unit, the evidence that you present for assessment needs to demonstrate that you can meet all the learning outcomes for the unit. The assessment criteria for a pass grade describe the level of achievement required to pass this unit.

For the full version of the unit 1 specification, visit Edexcel website: http://www.edexcel.com/migrationdocuments/BTEC%20Nationals%20from%202010/Unit-1-Communication-and-Employability-Skills-for-IT.pdf

Scenario

You are working as a Human Resource Officer at the head office at Dell Computers. You have been asked to organise a graduate job fair. You shall prepare an information booklet on employability and communication skills, which will include personal attributes valued by employers, principles of effective communication and mechanisms that can reduce the impact of communication barriers. Graduates will be required to produce a personal development plan to track their performance when they join the company. You will identify real life examples of where you have used a wide range of effective interpersonal skills and communication channels and will produce a personal development plan and share this as an example with potential employees.

Assessment Tasks

Task 1
P1 explain the personal attributes valued by employers

The first section of your information booklet will begin by explaining the personal attributes valued by employers.

For P1, the important point to remember is that you must explain why the attributes are valued. You do not need to describe the attribute, but can just state what it is and explain why it is valued....
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