P1: A description of different forms of verbal and non-verbal communication.
Verbal: (what is it and how will you use it in Livingstone Road Residence)
● clear speech - is when you are pronouncing words correctly and sounding the ends of words clearly. In Livingstone Road Residence we would use clear speech with those who have hearing impairments so they can have a better understanding of what I’m saying to them.
● selection of appropriate language - In health and social care we have to use formal and informal language when communicating. When we are discussing about a client at Livingstone Road Residence to one of the doctors we would have to …show more content…
Using discriminatory language can be very offensive whether it was a joke or a comment some people may find it very offensive and be highly offended by it. For example making a joke about a religion or the way somebody looks can cause a misunderstanding and tension between the individuals. At Livingstone Road Residence we have to keep our humour and personal opinions in the form of humour or comments to ourselves as it may be funny to one person but very offensive to another. While talking to clients who have difficulties learning may be confused and take our comment or joke in a wrong way which can affect them very badly. Also with those whose first language is not english it would be best if we keep our jokes and comments to ourselves which will avoid any unnecessary misunderstandings and upsetting others. We will also have to be very respectful to the staff who work there as they may be of a different religion, ethnicity or race as us so it is important to keep a positive, respectful and professional relationship with …show more content…
- Communication is all bout listeneing and without listening the conversatioon can not go on. Ative listening is about being involved and actually listening to the person and asking frequent questions to let them know that your listening and also to avoid any misuderstandings. In Livingstone Road Residence we have to have to ask questions, give constant feedback in order to be an active listener. When the client or staff is talking to us and we are looking around, leaning away or not sitting up straight or they are doing the same to us when we are speaking then that just shows that we are not listening to what they are saying and not very interested. A client who has visual impairments will not be able to see our body language and if we do not ask frequent questions or give constant feedback then they will feel irratated this goes the same to those who have learnin difficulties and visual