P1 Explain The Role Of Effective Communication And Interpersonal Interaction In A Health And Social Context

Topics: Communication, Nonverbal communication, Writing Pages: 5 (1996 words) Published: May 6, 2015
P1 Explain The Role Of Effective Communication And Interpersonal Interaction In A Health And Social Context Effective communication is much more about exchanging information between one another, it’s all about the understanding the information behind the emotions that take place. But the word communication alone is all about transferring information. Context:

One to one setting:

One to one conversation plays an important role in life. This type of communication generally appears face to face. This can emerge formally and informally. An example of a formal conversation in a Health and Social environment could place in a Care home where you may have to speak to the nurses. The body language and posture of an individual would be accomplished in a professional manner to exhibit that they are interested whereas an informal conversation could take place between a friend. The body language and posture is rather more classed as being slouched and the language gradually changes to being slang. Slang in other words is a language that is spoken by peers, and is very hard to understand especially if u have difficult listening or never heard this type of language before.

Group setting:

A group conversation contains a lot of people with different views and is slightly different from those that use one to one situations. Each and every person has a right to speak. Group communication can be very complicated as it can only work if everyone is able to be involved. There are times were communication can sometime feel challenging, competitive and negative as there will be a few members that will dominate from the group. This mostly occurs when individuals are new and are taking part of a big project. In most matters the posture, body language and tone of voice shows whether you have interest or not. When someone is slouching this would instantly show others what type of person you are. Some people in groups create humour or a different way to create a right feeling between people and allow them to participate.

But the effect of communication that could occur would be that a group of people are to communicate but for some reason they can’t because they are from a different background. The way an individual communicates may relate to their culture manner and to others it may become very rude and defiant

Formal communication:
A formal conversation would originally start with a greeting which shows respect for others. The formal communication is often used when someone that is professional is having a conversation with a colleague or someone using a service. Using the formal conversation clarifies that nothing is misunderstood. Communicating with someone special such as a manager or an interviewer the conversation is in a formal format. The tone especially is presented in a certain manner which reflects that you are showing some respect and that you are interested in what the person is saying. An example of this type of communication would be someone professional. As in a health and social context such as a health or social worker they would speak clear, correct and avoid any misunderstanding. Informal communication:

Informal communication is often used by people who know each other such as friends and family. The first object a person meets is by greeting. For some people the greeting may seem inappropriate while others won’t. Those who come in contact on a day to day basis may also share a relation of informal communication. An example of this would be a colleague also friends calling each other ‘love’ even when they have just met. This would be interpretated as being an informal communication due to the style of language spoken. Communication between practitioners, colleagues and clients: The use of proximity is used in a formal conversation between practitioners, such as a doctor talking to a patient. He/ she will not sit close enough to the patient to invade their personal space. The body language and posture will be...


Bibliography: http://www.hoddereducation.co.uk/getattachment/subjects/health-social-care/series-pages/btec-assessment-guides/series-boxes/sample-chapters/unit-3-effective-communication-in-health-and-social-care.pdf.aspx
https://www.pearsonschoolsandfecolleges.co.uk/FEAndVocational/HealthAndSocialCare/BTEC/BTECLevel2FirstHealthandSocialCare/Samples/StudentBook/BTECLevel2FirstHealthandSocialCareStudentBookSampleMaterial-Unit1CommunicationinHealthandSocialCare.pdf
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