P1. Explain the role of effective communication and interpersonal interaction in a health and social care context.
The Role of communication
Communication has many roles and functions. It helps people to inform people of your thoughts ideas and opinions and help them to understand them too. It also can be used to help people in an emotional and social way (making friends, socialising etc.). Communication can also be used to assess a patient’s condition, build a trusting a respectful relationships and motivate them. All of these will help the patient’s self-esteem and will help to reduce barriers between professional and service users
Types of communication
Communication I split up in to two main areas verbal and non-verbal. Verbal communication has a number of influences that need to be considered when dealing with communication in a Health a Social Care setting. Pitch, tone voice rate of delivery and the language used can all have a significant impact on the communication taking place. For example if I were to speak to an elderly patient in a care home in at a quick rate and with a sharp tone, this would probably perceive as rude or uncaring. This is said because the elderly person may feel like you have not got time to care for them. Good verbal communication will help contribute to providing a good service to health care users and help to ensure effective practice in health care settings such as hospitals, day care centres and homes for the elderly.
Non-verbal communication is all other forms and methods of communicating. It consist of things such eye contact, body language, hand gestures, proximity and posture. These different areas can again have a significant impact on the communication taking place. For example, someone who is speaking to a patient leaning forward or standing over them with a fixed gaze may be perceived a threatening or scary. If you were to stand at a good distance giving the patient space, stood