P1 – explain the role of effective communication and interpretation in a health and social care context.

Topics: Communication, Emotion, Nonverbal communication Pages: 4 (1292 words) Published: April 2, 2014
Communication is the imparting or exchanging of information by speaking, writing, or using some other medium. With in all health and social care settings workers have to talk to service users. It’s important that they are communicated to in the correct way to way and they are made to feel accepted and respected. Verbal communication

Verbal communication is getting across a message, idea, or feeling through the use of mouth. Verbal communication is the main way of communicating face-to-face. The key components of the verbal communication are words, sound, speaking, and language. Non-verbal communication

This is communication without words, the messages we send out with our eyes, facial expressions, hands and arms, gestures and posture. Posture can affect the way interactions are interoperated. This could be the way we sit or stand e.g. sitting with your arms folded could be interoperated as the person “doesn’t care” or “isn’t listening” and leaning back could be seen as the person is relaxed or bored. Whereas leaning forwards could show interest and involvement. The way we move can also effect the way we are interoperated e.g. the way we walk, move our head, sit, cross our legs can send out messages whether your are bored, happy sad or tired. If you face someone it may come across that you are angry or formal, a slight angle can create a relaxed friendly feeling. Some hand and arm gestures help us understand what a person is saying. Facial expressions can also indicate your emotions and effect the may your communication is being interoperated. For example if a person is sad they may look down and there may be tension in there face, where as a happy person will have wide eyes that make eye contact with you. You can also tell a persons emotions trough eye contact, if the person has a fixed stare it may come across that they are angry. One-to-one communication

When you start a conversation with someone you don’t know well, you should try to create the right...
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