Outsourcing Informative Essay
Informative Essay:
Is outsourcing your IT help desk a viable option?
Krista M. Belveal
College Composition I: Informative Essay
Professor MacLeod
July 24, 2010
Informative Essay:
Is outsourcing your IT help desk a viable option? In today’s economy everyone is always thinking about how to make every penny count and businesses are no exception. Everywhere you turn people are searching for some before unseen answer to their financial issues, but when it comes to the business environment sometimes it seems more difficult to find where you can trim costs without cutting corners. Many companies take for granted that they have an internal IT support team and the only thought they may have to cutting costs is to let a few people go but to keep the department. The size of the company is an important element to deciding whether or not you can look for outside IT support. If you have a small to medium sized company, or you have a larger …show more content…
The biggest reason is often cost reduction and according to Peter Horsten many people often expect cost reductions of up to 60% but the savings rarely reach this level (Horsten, 2009, August 07, para. 2). Another major reason to look at outsourcing is access to resources. When utilizing an outsourcing company you have access to specialists without having to be the financier to their training and typically they keep their training up to date so they are always up on the latest knowledge. Another issue you will not have to deal with is having to rely on a single individual but rather you will have access to other resources if one expert is not available, all provided by your outsource provider. You get what you pay for. This means you only pay for the services you need and will have access to specialists only when you need them. All of this leaves you able to focus on your core business and your clients rather than worrying about IT issues (Horsten, 2009, August
Is outsourcing your IT help desk a viable option?
Krista M. Belveal
College Composition I: Informative Essay
Professor MacLeod
July 24, 2010
Informative Essay:
Is outsourcing your IT help desk a viable option? In today’s economy everyone is always thinking about how to make every penny count and businesses are no exception. Everywhere you turn people are searching for some before unseen answer to their financial issues, but when it comes to the business environment sometimes it seems more difficult to find where you can trim costs without cutting corners. Many companies take for granted that they have an internal IT support team and the only thought they may have to cutting costs is to let a few people go but to keep the department. The size of the company is an important element to deciding whether or not you can look for outside IT support. If you have a small to medium sized company, or you have a larger …show more content…
The biggest reason is often cost reduction and according to Peter Horsten many people often expect cost reductions of up to 60% but the savings rarely reach this level (Horsten, 2009, August 07, para. 2). Another major reason to look at outsourcing is access to resources. When utilizing an outsourcing company you have access to specialists without having to be the financier to their training and typically they keep their training up to date so they are always up on the latest knowledge. Another issue you will not have to deal with is having to rely on a single individual but rather you will have access to other resources if one expert is not available, all provided by your outsource provider. You get what you pay for. This means you only pay for the services you need and will have access to specialists only when you need them. All of this leaves you able to focus on your core business and your clients rather than worrying about IT issues (Horsten, 2009, August