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outsourcing fiasco

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outsourcing fiasco
Outsourcing Fiasco

Introduction
Mentara Bhd (previously known as Mentara Sdn Bhd), which started as a family owned business, was incorporated in 1995. The company is involved in distributing a wide range of products including food and beverages, home appliances and garments. The founders of the business were
Dato Ir Johan Arshad and his wife Datin Jamilah Karim. Dato Johan was an engineer for one of the largest oil companies in Malaysia before he decided to quit and start on his own. In 1995, he saw the potential for a hypermarket business in Malaysia, as there was very little competition, especially from the local entrepreneurs. Together with his wife, who had worked as a Marketing Executive in one of the international retail stores operating in Malaysia, they formed “Mentara Sdn Bhd”, which was located in Klang. Although the company was formed during the time when many of the companies were hit by the financial crisis 1997/1998, the business was not seriously affected due to less reliance on borrowings and the company’s effective credit facilities with their suppliers. In addition, many of their suppliers were local partners.

By1999, Mentara Bhd had become one of the leading hypermarket chains in Malaysia. Following its tremendous success in expanding its business operation, the company sought to be listed on the
Second Board listing on Bursa Malaysia during the year 2000. After listing, the company became known as Mentara Bhd. With the listing status, Mentara Bhd enjoyed the benefits of fund raising and government incentives. By 2005, Mentara Bhd had become one of the top 20 best performance listed companies. Today, the company has a total of eleven branches operating in Peninsular Malaysia, as well as in Sabah and Sarawak. Due to commitments on several big development projects in the Klang
Valley, Mentara Bhd relocated its headquarters to Damansara.

Board of Directors
There are seven board members sitting on the company board, which

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