Organsational Behaviour
Cognitive dissonance
Cognitive dissonance is the term used in modern psychology to describe the state of people when holding two or more conflicting cognitions (e.g., ideas, beliefs, values, emotional reactions) simultaneously. In a state of dissonance, people may sometimes feel surprise, dread, guilt, anger, or embarrassment.[1] The theory of cognitive dissonance in social psychology proposes that people have a motivational drive to reduce dissonance by altering existing cognitions, adding new ones to create a consistent belief system, or alternatively by reducing the importance of any one of the dissonant elements.[1] It is the distressing mental state that people feel when they "find themselves doing things that don't fit with what they know, or having opinions that do not fit with other opinions they hold." [2] A key assumption is that people want their expectations to meet reality, creating a sense of equilibrium. [3]
An example of this would be the conflict between wanting to smoke and knowing that smoking is unhealthy; a person may try to change their feelings about the odds that they will actually suffer the consequences, or they might decide that the health risks are outweighed by the pleasure they receive from smoking. This would include ignoring health issues such as lung cancer, emphysema, and an increase of heart disease. The need to avoid cognitive dissonance may bias one towards a certain decision even though other factors favour an alternative.[4] Festinger said the contradiction is so clear and uncomfortable that something has to give--either the use of cigarettes or the belief that smoking them will cause harm. For example, a method for a smoker to resolve cognitive dissonance related to health risks and smoking would be to trivialize or deny the link between smoking and cancer. [5]
The phrase was coined by Leon Festinger in his 1956 book When Prophecy Fails, which chronicled the followers of a UFO cult as reality clashed with their fervent
Cognitive dissonance is the term used in modern psychology to describe the state of people when holding two or more conflicting cognitions (e.g., ideas, beliefs, values, emotional reactions) simultaneously. In a state of dissonance, people may sometimes feel surprise, dread, guilt, anger, or embarrassment.[1] The theory of cognitive dissonance in social psychology proposes that people have a motivational drive to reduce dissonance by altering existing cognitions, adding new ones to create a consistent belief system, or alternatively by reducing the importance of any one of the dissonant elements.[1] It is the distressing mental state that people feel when they "find themselves doing things that don't fit with what they know, or having opinions that do not fit with other opinions they hold." [2] A key assumption is that people want their expectations to meet reality, creating a sense of equilibrium. [3]
An example of this would be the conflict between wanting to smoke and knowing that smoking is unhealthy; a person may try to change their feelings about the odds that they will actually suffer the consequences, or they might decide that the health risks are outweighed by the pleasure they receive from smoking. This would include ignoring health issues such as lung cancer, emphysema, and an increase of heart disease. The need to avoid cognitive dissonance may bias one towards a certain decision even though other factors favour an alternative.[4] Festinger said the contradiction is so clear and uncomfortable that something has to give--either the use of cigarettes or the belief that smoking them will cause harm. For example, a method for a smoker to resolve cognitive dissonance related to health risks and smoking would be to trivialize or deny the link between smoking and cancer. [5]
The phrase was coined by Leon Festinger in his 1956 book When Prophecy Fails, which chronicled the followers of a UFO cult as reality clashed with their fervent