Organizational Structure

Topics: Job satisfaction, Organizational studies and human resource management, Employment Pages: 17 (5254 words) Published: June 19, 2013
Challenging the Hierarchy:
A Study on Job Satisfaction across the Various Levels of an Organization

Amir Al Hashlamoun (4455812)
Raghad Tayeh (4444358)
Razmig Melkonian (4422995)

Dr. Mona Mustafa
TBS 903: Organizational Behavior
Date: May 1st, 2013

University of Wollongong in Dubai

Word Count: 4819

Executive Summary:3
Research Aims and Objectives:4
Key Variables4
Company Background:4
Report Structure5
Secondary Data5
Primary data6
Literature Review:7
Primary Findings:9

Executive Summary:

This research focuses on the job satisfaction level of employees at Emirates Technical & Thermal Systems (ETTS), a construction company based in the United Arab Emirates (UAE). The data collected was examined in relation to the existing organizational structure within the business, which is primarily a hierarchal one. The study includes information collected from three employee levels at ETTS, which include management, employees, and laborers. The relationship between position in the work organization and job satisfaction for every level of the hierarchal distribution has been studied carefully; both primary and secondary research has been conducted in order to best indicate where the problems lie, and the best ways of improving the current situations. The outcome and findings from this research have indicated a clear imbalance across the current structure of the company. Job satisfaction is high amongst management, and consistently decreases at the lower levels of the employee ladder. Job satisfaction plays an important role in the overall productivity of any given industry. Given the growing concern within ETTS regarding the aspect of performance, quality of work, and workforce issues, little attention has been paid to workers at the lower levels of the organization hierarchy.


There are many aspects of an organization and job role which come into play when analyzing the contributing factors to job satisfaction. In this research paper, a focus was placed on company structure, and the contribution of hierarchal distribution in an organization to job satisfaction. Research Aims and Objectives:

The aim of the research was measuring job satisfaction, in all its aspects, across the various segments within the organizational structure, in order to gain better understanding of where the gaps lie, the factors contributing to dissatisfaction, and the best ways of reconciling the issues. The reason why ETTS was selected is due to perceived issues in the organization in regards to communication and harmony across the various levels within its hierarchy, and perceived job dissatisfaction in lower levels. In conducting the research, job satisfaction at ETTS was examined, and primary research was segmented to include sample groups from every level of the organizational structure's hierarchy.

Key Variables

The research paper will analyze the issue by discussing the dependent variable (Job Satisfaction) in relation to the contributing independent variable (Organizational Structure). Job satisfaction will be measured by discussing contributory aspects, including employee engagement, job involvement, organizational commitment and perceived organizational support. The levels which were examined in relation to the organizational structure are: management, employees and laborers.

Company Background:

ETTS is a company specialized in electro-mechanical contracting. The company offers a full range of services related to all types of heating, ventilating, air conditioning, refrigeration, electrical and plumbing systems. The company was established in 1995, and has a definitive hierarchal structure. As detailed in the company’s profile and stated hereunder: Management: The board of directors of the company, general manager,...

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