Organizational Policy

Organisational Policy & Procedures Manual
This outline has been designed to assist smaller community organisations develop written polices and organisational manuals.

SAMPLE ONLY

1

What are Policies & Procedures?
A Policy is a statement of agreed intent that clearly and unequivocally sets out an organisation’ views with respect to a particular matter. s  is a set of principles or rules that provide a definite direction for an It organisation  Policies assist in defining what must be done

A Procedure/Practice is a clear step-by-step method for implementing an organisation’ policy or responsibility. s  Procedures describe a logical sequence of activities or processes that are to be followed to complete a task or function in a correct and consistent manner  Procedures can be produced in the form of: flowcharts checklists written steps of the process

Note: For every policy you establish, you will need to look at creating supporting procedures

Why have Policy?
 people working in an organisation can have a framework for actions So that help them get on with the job they need to do  people in the organisation don’ have to keep on discussing and So t rediscussing the same issues every time they arise – one thought out decision can be applied to many similar cases – efficiency  legal and other requirements can be met So  tool in quality improvement A

2

What is a Policy & Procedures Manual?
A Policy & Procedures Manual is a written record of the agreed policies and practices of an organisation. It should be readily available to all people involved in the management or work of an organisation. The Manual should be kept in a loose leaf file so that it can be updated and added to as polices and practices are reviewed and amended. Unwritten polices and procedures often lead to confusion and conflict.

3

Steps in writing policies
In small community organisations there are three processes that are commonly used for developing