BIAN Ngolong Michel Eric
1. What do we mean by the concept levels of engagement (i.e., individual, task group, large group, system)? What makes this an important concept in effective consulting?
By the concept levels of engagement, we mean that this is a combination of situations where individuals are involved, where they have a job and they are considered like a real part of the organization. It’s also determining their level of engagement within the whole system. This is a very important concept in effective consulting because when we are aware of our involvement in the organization, it’s allows the consultant to see in which level are the people, how can we do to improve certain things, how they use to work. It’s allows the consultant to find a solution to some problems.
2. If people are smart, why do they need to learn how to learn? What does Argyris mean by that?
By that Argyris means that even if people are very smart they need to learn how to learn. In the text Argyris said that:” They rarely experience failure” and since they are almost always successful, they don’t know how to handle failure the day when it’s arrive. This is call “single loop learning”. He also explains that people don’t see that they can improve their learning by use the concept call “Double loop learning”. This concept speak about how to allow us to think about how and why a person acting.
3. What is the difference between process and content? What is your comfort as a consultant working on the process level? On the content level? How strong are your process skills? How do you know? What are your "content" specialty areas? (i.e., where could you, as a consultant, add content value in organizational decision making?) And should you?
A process can be define as Sequence of interdependent and linked procedures which, at every stage, consume one or more resources (employee, time, energy, machines, money) to convert inputs (data, material, parts, etc.)...
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