Organizational Chart of Housekeeping

ORGANiZATiONAL CHART OF HOUSEKEEPiNG DEPARTMENT

(LARGE ESTABLiSHMENT)
Executive Housekeeper/Housekeeping Manager
Roomskeeping Supervisor Public Area Supervisor Linen & Laundry Supervisor
Room Attendant Houseman/Utility Maintenance Linen Attendant
Chambermaid Pest Control Technician Laundry Attendant
Minibar Attendant Gardener/Grounds Maintenance Steam presser/ironer
Valet runner

(SMALL ESTABLiSHMENT)

Housekeeping Manager
Assitant Housekeeping Manager
Room Attendant Utility Man Linen&Laundry Attendant Grounds Maintenance
HOUSEKEEPiNG – maintenance of cleanliness & order in a house or any lounging establishment
HOUSEKEEPER – responsible for housekeeping maintenance

TYPES OF HOUSEKEEPiNG
1. Domestic – housekeeping maintenance in a house & the areas surrounding the house
2. Institutional – in a lodging establishment
SCOPE OF HOUSEKEEPiNG MAiNTENANCE
1. Guestroom Maintenance
a. maintaining orderliness & cleanliness
b. room service; attending to service requests
c. making sure that room amenities are complete
2. Public Area Maintenance
a. maintaining cleanliness & orderliness
b. free from hazards
c. performing minor repairs
3. Maintenance of Linen/Laundry Service
a. collection & delivery of linens
b. washing, drying, ironing/pressing of the linens
4. Issuing, Repairs & Inventory
5. Installation, Cleanliness & Maintenance of Furnitures & Fixtures

RESPONSiBiLiTiES OF DiFFERENT POSiTiONS
Executive Housekeeper – responsible for maintaining a smooth & different plan of operations in housekeeping department
a. planning & problem-solving
b. organizing (delegation)
c. leading & directing functioning
d. controlling
e. guest relations

Roomskeeping Supervisor – directs & controls rooms keeping activities including room make-up, installation of minibar and other amenities, ensures conformity to prescribed rooms keeping standards & policies
Chambermaid – attends to the maintenance and upkeep of all guestrooms & service areas