Organizational Change When Technology Advances

Topics: Change management, Dentistry, Technology, Organization / Pages: 13 (3005 words) / Published: May 27th, 2012
Organizational Change when Technology Advances
Jayne Diaz
BUS 610: Organizational Behavior
Professor Frank Bucaria
January 9, 2011

Organizational Change when Technology Advances

In today’s economy, health care organizations are facing rapid changes due to new advances in technology. It is crucial for medical and dental practices to keep up with the changing times as they offer a more innovative approach for growth and revenue. Dr. Hamann just purchased an existing dental practice that was started 45 years ago. Over the years the previous owners became complacent and did not modernize the office. This paper is all about organizational change within a dental office. The key stakeholders will be identified and how they will be impacted by the changes. Some organizational change approaches will also be discussed that is best fit for this type of practice, as well as some methods on dealing with employee resistance to these changes. “Employees want satisfactory work environments, customers are demanding greater value, and investors want more integrity in financial disclosures. The rate of organizational and societal change is clearly accelerating” (Kinicki & Kreitner, 2009).

Technological Advances for Organizational Change

The key to having an economically viable dental practice is to know when organizational change is needed, and implement the changes in a successful manner. There are too many dental offices that are outdated in every way possible. The current trend to utilize technology to make dentistry more efficient and comfortable and the dental products more durable and natural-looking as possible for the patients. “Patients and their dentists benefit from newer techniques that are less invasive and more dependable than the years of past” (Kostrzewski, 2011, para. 1). Currently, with breakthroughs in information technology, great organizational changes need to be made in older offices that are not performing at maximum potential.

References: Betters-reed, B., Nitkin, M., & Sampson, S.  (2008). An assurance of learning success model: toward closing the feedback loop.  Organization Management Journal, 5(4), 224-240.  Retrieved January 10, 2012, from ABI/INFORM Global. (Document ID: 1632726821). Eaton, M.  (2010). Making improvements stick: The importance of people over process.  Human Resource Management International Digest, 18(5), 30-35.  Retrieved January 9, 2012, from ABI/INFORM Global. (Document ID: 2082622801). Kinicki, A., & Kreitner, R. (2009). Organizational behavior. (Ashford University ed. 4). New York, NY: McGraw-Hill/Irwin. Kostrzewski, W. (2011). Dental technology. Retrieved January 7, 2012, from McNamara, C. (n.d.). Organizational change and development (managing change and change management). Retrieved January 9, 2012, from Schleyer, T., Spalleck, H., & Hernandez, P. (2007). A qualitative investigation of the content of dental paper-based and computer-based patient record formats. Retrieved January 7, 2012, from

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