Week Four Assignment
Darryl Friedlund
Forecasting & Leading Change – STL 420

Chapter 10

Page 298

1. How do evolutionary change and revolutionary change differ?

Evolutionary change is gradual, incremental, and narrowly focused and does not involve drastic or sudden altering of the basic nature of the organization’s strategy or structure. Whereas revolutionary change is rapid, dramatic, and broadly focused in order to quickly and decisively find new ways to be effective. 2. What is a business process, and why is reengineering a popular instrument of change today?

A business process is any activity that cuts across functional boundaries. It is the ability of people and groups to act in a cross-functional way that is the vital factor in determining how quickly goods and services are delivered to customers or that promotes high quality or low costs.

Reengineering is a popular instrument of change today because managers focus on the business process and not just the organization’s functions by going back to the basics and pulling apart each step in the work process to identify a better way to coordinate and integrate the activities necessary to provide customers with foods and services.

3. Why is restructuring sometimes necessary for reengineering to take place?

Restructuring is necessary sometimes for reengineering to take place because there is a high probability that in order for the reengineering to be successful there will need to be a more efficient organizational structure which generally results in layoff of or transferring employees to be absorbed elsewhere in the organization.

4. What are the main steps in action research?

The five main steps in action research are diagnosing the organization, determining the desired future state, implementing action, evaluation the action, and institutionalizing action research.

5. What is organizational development, and what is its goal?

Organizational development

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