Employees A and B work together on the same project team. When the team faces a complex and difficult problem, the team leader usually asks B to generate alternative solutions for the team to consider. Experience has shown that B actively searches for additional information and is more likely to take initiative and to feel that the team can effectively influence the outcomes of its actions. Employee A tends to do well on jobs that are well structured and routine and feels that the outcomes of the team's actions are determined by luck or chance. Employee A exhibits an external locus of control, and employee B exhibits an internal locus of control.
Employee B was upset by Employee A's behavior at the department's planning meeting. Which factors will influence Employee B's perception in this situation? Situation, Target, & Perceiver
A person is broadminded, courageous, and forgiving.
Which type of values are these?
An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings. Which kind of reward is this?
Which theory is a reworking of Maslow's need hierarchy and is better supported by additional research than is Maslow's theory? ERG Theory
Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation. Manager B supervises 5 district units with 50 employees and also receives $100,000 in compensation. Manager A is upset by this relationship and is looking for a new job. Which theory explains A's motivation to look for a new job? Equity theory
A manager challenged an employee to produce an average of 24 assemblies each day for a week. This production goal was higher than the employee had ever achieved during any week. The manager gave the employee a tally sheet to mark after each assembly was completed.
Considering the goal-setting theory of motivation, the manager was counting on which factors to influence the employee to achieve the production goal? Specificity and Feedback
Which stage of the five-stage group development model is characterized by developing close relationships and cohesiveness? Norming
What defines a set of expected behavior patterns attributed to a person occupying a given position in a social unit? Group norm
Which type of group is defined by the organization's structure? Formal group
Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness? Physically isolate the group
To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk. Which type of conflict resolution technique does this represent Altering the human variable
What is an advantage of a group that is not very cohesive?
When performance norms are high, productivity will be higher than in a cohesive group Which term describes the tendency for individuals to expend less effort when working collectively than when working individually? Social loafing
What is a strength of group decision making?
Increased diversity of views
Which statement is true about work teams
Members of the group generate positive synergy through coordinated effort
What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task Cross-functional team
What are primary factors that differentiate virtual teams from face-to-face teams? Overcome time and space constraints and create limited social context
What is a characteristic of problem-solving teams that is different than cross-functional teams? Problem-solving team members come from the same work unit.
A team was assigned a project. Halfway through the...
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