Organizational Behavior
| Management of Innovation: TransAct Insurance Corporation Case Study |
Prepared for: MGT1000-Term Assignment Submitted: 28 September 2011
Prepared by:
1. Introduction: TransAct Insurance Corporation Case Study
“Change is the only constant said Heraclitus, Greek philosopher” (Change Management Training, 2011). This is main challenge that every business faces when they become aware of the need for improvement. TransAct Insurance Corporation (TIC) provides automobile insurance throughout United States of America. Last year a new president was brought in by TIC 'S Board of Directors to improve the company’s competitiveness and customer service. After spending several months assessing the situation, the new president introduced a strategic plan to improve TIC 'S competitive position. He also replaced three vice presidents. Jim Leon was hired as vice president of claims. TransAct Insurance Corporation (TIC) hired a new vice president named Jim Leon to handle change within the organization.
When dealing with improving situations in an organizational environment, the central theme is the study of innovation and change. There are many ways to handle this situation by using theories and organization knowledge. This essay will explore the forces for change and forces restraining change; to determine future outcomes for the organization.
2. Key Concepts of Change and Innovation
When dealing with organizational situations, the most important aspects to consider are people, space, and time. The key issue presented by people is the role of human relations in change and innovation. This is important since it involves employee motivation, social relations, and satisfaction. Human Resource Management (HRM) is the function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization. In this case, it involves 1,500 employees, 50 claim center
Prepared for: MGT1000-Term Assignment Submitted: 28 September 2011
Prepared by:
1. Introduction: TransAct Insurance Corporation Case Study
“Change is the only constant said Heraclitus, Greek philosopher” (Change Management Training, 2011). This is main challenge that every business faces when they become aware of the need for improvement. TransAct Insurance Corporation (TIC) provides automobile insurance throughout United States of America. Last year a new president was brought in by TIC 'S Board of Directors to improve the company’s competitiveness and customer service. After spending several months assessing the situation, the new president introduced a strategic plan to improve TIC 'S competitive position. He also replaced three vice presidents. Jim Leon was hired as vice president of claims. TransAct Insurance Corporation (TIC) hired a new vice president named Jim Leon to handle change within the organization.
When dealing with improving situations in an organizational environment, the central theme is the study of innovation and change. There are many ways to handle this situation by using theories and organization knowledge. This essay will explore the forces for change and forces restraining change; to determine future outcomes for the organization.
2. Key Concepts of Change and Innovation
When dealing with organizational situations, the most important aspects to consider are people, space, and time. The key issue presented by people is the role of human relations in change and innovation. This is important since it involves employee motivation, social relations, and satisfaction. Human Resource Management (HRM) is the function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization. In this case, it involves 1,500 employees, 50 claim center