Organizational Behavior

Topics: Management, Organizational studies, Business Pages: 5 (1455 words) Published: May 4, 2013
Examination Paper of Organizational Behaviour

IIBM Institute of Business Management Subject Code-B-105 Examination Paper Organizational Behaviour Section A: Objective Type (30 marks)    This section consists of Multiple Choice & Short Notes type Questions. Answer all the questions. Part One carries 1 mark each & Part two carries 5 marks each. MM.100

Part one: Multiple choices: 1. It is the degree to which a person identifies with a particular organization and its goals, & wishes to maintain membership in the organization. a. Job involvement b. Terminal value c. Attitude d. Value _________ means moving information from the hidden area to the open area. a. blind area b. unknown area c. public area d. self disclosure


3. An approach in which the goals of one party are in direct conflict with the goals of the other party: a. Negotiation b. Distributive bargaining c. Stress d. None of the above 4. The measure of a person’s ability to operate within business organizations through social communication & interactions. a. Transactional analysis b. Interpersonal skill c. Life position d. Johari window Where the source of power is in person’s control over rewarding outcomes, that power is called: a. Coercive power b. Referent power c. Legitimate power d. Reward power


IIBM Institute of Business Management


Examination Paper of Organizational Behaviour


It means melting resistance to change; the people who will be affected by the change come to accept the need for it. a. Organization b. Unfreezing c. Changing d. Refreezing

7. This training is also known as laboratory training, encounter groups & T-groups. a. Sensitivity b. Survey c. Process d. Team building 8. They are the things that come together to define a culture & reveal that the culture is about to those who pay attention to them. a. Culture b. Espoused value c. Artifacts d. Organizational culture

9. This stage encompasses all the learning that occurs before a new member joins the organizations. a. Socialization b. The Pre-arrival stage c. Encounter stage d. Metamorphosis stage 10. It refers to the behavior pattern adopted by a leader to influence the behavior of his subordinate for attaining the organizational goal. a. Leadership b. Traits of leadership c. Leadership grid d. Leadership style Part Two: 1. Define Informal groups. 2. What do you understand by the term ‘Emotion’? 3. Write a note on ‘Reinforcement theory’. 4. Explain the terms ‘Attitudes and Values’.


IIBM Institute of Business Management


Examination Paper of Organizational Behaviour

Section B: Case lets (40 marks)     This section consists of Case lets. Answer all the questions. Each Case let carries 20 marks. Detailed information should form the part of your answer (Word limit 150 to 200 words). Case let 1 M/s. ABC Ltd is a medium-sized engineering company producing a large-range of product lines according to customer requirements. It has earned a good reputation as a quick and reliable supplier to its customers because of which its volume of business kept on increasing. However, over the past one year, the Managing Director of the company has been receiving customer complaints due to delays in dispatch of products and at times the company has to pay substantial penalty for not meeting the schedule in time. The Managing Director convened an urgent meeting of various functional managers to discuss the issue. The marketing manager questioned the arbitrary manner of giving priority to products in manufacturing line, causing delays in wanted products and over-stocking of products which are not required immediately. Production Control Manager complained that he does not have adequate staff to plan and control the production function; and whatever little planning he does, is generally overlooked by shop floor manager. Shop floor managers complained of unrealistic planning, excessive machine breakdowns, power failure, and shortage of...
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