Organisational Conflict
ORGANISATIONAL CONFLICT
CONFLICT :- The term conflict may mean different things to different people. It can be defined as an expression of disagreement or hostility ,aggression, rivalry, competition and misunderstanding between individuals or groups in the organization. A simple definition of conflict is that it is any tension which is experienced when one person perceives that one’s needs or desires are likely to be thwarted or frustrated. Conflict is a clash of interests, values, actions, views or directions (De Bono, 1985). Conflict refers to the existence of that clash. Conflict is initiated the instant clash occurs.
FOLLET simply defines conflict as ”the appearance of difference, difference of opinions, of interests”.
From the organizational point of view, conflict has been defined as:
NEWSTROM & DAVIS defines conflict as “any situation in which two or more parties feel themselves in opposition. It is an interpersonal process that arises from disagreements over the goals or the methods to accomplish the goals”. ROBINS has defined conflict as ”a process in which an effort is purposefully made by one person or unit to block another that results in frustrating the attainment of other’s goals or the furthering of his or her interests.”
From the organizational point of view conflict has following features:- 1. Conflict occurs when individuals are not able to choose among the available alternative courses of action. 2. Conflict between two individuals implies that they have conflicting perceptions, values and goals. 3. Conflict is a dynamic process as it indicates a series of events; each conflict is made up of series of inter-locking conflict episode (stages). 4. Conflict must be perceived by the parties to it. If no one is aware of a conflict, then it is generally agreed that no conflict exists.
TYPES OF CONFLICT AND THEIR CAUSES :-
1.INDIVIDUAL LEVEL CONFLICT:- The conflict between individuals or within individual itself is
CONFLICT :- The term conflict may mean different things to different people. It can be defined as an expression of disagreement or hostility ,aggression, rivalry, competition and misunderstanding between individuals or groups in the organization. A simple definition of conflict is that it is any tension which is experienced when one person perceives that one’s needs or desires are likely to be thwarted or frustrated. Conflict is a clash of interests, values, actions, views or directions (De Bono, 1985). Conflict refers to the existence of that clash. Conflict is initiated the instant clash occurs.
FOLLET simply defines conflict as ”the appearance of difference, difference of opinions, of interests”.
From the organizational point of view, conflict has been defined as:
NEWSTROM & DAVIS defines conflict as “any situation in which two or more parties feel themselves in opposition. It is an interpersonal process that arises from disagreements over the goals or the methods to accomplish the goals”. ROBINS has defined conflict as ”a process in which an effort is purposefully made by one person or unit to block another that results in frustrating the attainment of other’s goals or the furthering of his or her interests.”
From the organizational point of view conflict has following features:- 1. Conflict occurs when individuals are not able to choose among the available alternative courses of action. 2. Conflict between two individuals implies that they have conflicting perceptions, values and goals. 3. Conflict is a dynamic process as it indicates a series of events; each conflict is made up of series of inter-locking conflict episode (stages). 4. Conflict must be perceived by the parties to it. If no one is aware of a conflict, then it is generally agreed that no conflict exists.
TYPES OF CONFLICT AND THEIR CAUSES :-
1.INDIVIDUAL LEVEL CONFLICT:- The conflict between individuals or within individual itself is