What performance problems is the captain trying to correct? Ans.1. In the given scenario the problem projected by the police captain is that the young officers who come to the police force are not at all good at doing paper work, they find it boring and hate it. They are much interested to stay out on the streets, either in cars or on a beat instead of doing paper work while sitting in the office. They frequently put off the job or do it inadequately which results in unclear and ambiguous reports which cause the police department to lose court cases. Another problem is that the captain is finding it difficult to figure out the possible ways to motivate them to do the paper work effectively and efficiently. There are various problems related to the employee motivation, ability of officers to perform task, lack of role perception and different situational factors. 2.
Use the MARS model of individual behavior and performance to diagnose the possible causes of the unacceptable behavior. Ans. According to the MARS model of individual behaviour there are four factors that directly influence voluntary individual behaviour and performance. Those factors are Motivation, Ability, Role perceptions and Situational factors. We can use the mars model to diagnose the causes responsible for different problems in the given scenario. The causes are as follows - 1. Lack of motivation – Motivation is the force within the person that affects his or her direction, intensity and persistence of voluntary behaviour. As the captain has stated in the scenario that he is facing problem to find ways to motivate the employees. He doesn’t have any financial rewards at his disposal and since the nature of job is very boring and none of the employees find it interesting. It clearly shows that there is a lack of motivation amongst the employees 2.Ability
There is reasons that led to the poor perception of not taking paper work seriously by the young and inexperienced police officer. The main reason would be their perception of the role as law enforcers who should be involved in crime prevention, apprehension criminals and serving the community. As well as a lack of proper training on paper work when entering the work force. 3.Role Perceptions
Role perceptions are also weak, because the police officers were not properly trained for all of the tasks required in their role. During the training, they were trained to do the job they do out on the street instead of doing paperwork. 4.Situational Factors
Due to the budget crunch, the police officers might not have enough time or appropriate tool to facilitate in report writing i.e. only one computer for the entire department which may cause delay in delivering the paper work.
Has the captain considered all possible solutions to the problem? If not, what else might be done? Ans. Yes,captain considered all possible solutions to solve the problems.To help to motivate the officers, team competitions were established. These were based on the excellence of the reports. The competition provided no reward.An idea suggested to the Captain is to include financial rewards as incentives, based on the number of conviction records. These are also related to motivational factors. (Motivation):Implement non-financial reward such as additional off day or better grading --------------------------------------------------------------------------------------------------------------------- CASE: III The Shipping Industry Accounting Team
For the past five years I have been working at McKay, Sanderson, and Smith Associates, a mid-sized accounting firm in Boston that specializes in commercial accounting and audits. My particular specialty in accounting practices for shipping companies, ranging from small fishing fleets to a couple of the big firms with ships along the East Coast. About 18 months ago McKay, Sanderson, and Smith Associates became part of a large merger involving two other accounting...
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