OPS571 Process Design Matrix And Summary

Topics: Mattress, Inventory, Tempur-Pedic Pages: 4 (365 words) Published: April 20, 2015


Process Design Matrix and Summary
Mark Kroplin
OPS/571
Februrary 2, 2015
Bruce Mischler

Process Design Matrix and Summary
SERVICE
Mattress Express is in the service of delivering mattresses is available to the customers. The company strategy for deliveries is to be able to deliver mattresses in both a reasonable on timely manner and to the consumer’s home. The delivery cost is $49.99 and includes delivery, set up, and removal of the customer’s old mattress set. Mattress Express has a centralized warehouse that is strategically located in order to best service the surrounding community. The warehouse feeds five stores and houses the inventory for each of the locations. The warehouse also has a showroom attached which makes it easily one of the largest Mattress Express locations Mattress express offers a five day delivery schedule. The deliveries are handled by the warehouse manager. All deliveries are separated into time frames which are then designated into particular areas and group to gather for the most efficient routing. Mattress Express inventory levels are kept to a minimum as the company operates on cash only. Inventory levels fluctuate up and down as cash flow increases via the trends in business. All inventory is stored at the centralized warehouse and deliveries are operated from this location as well. PRODUCT

Tempur-pedic is a product that is a standalone within the mattress industry. The company strategy is to build the most highly recommended bed in America. They also wish to sell direct to the consumer as well as through a series of retail partners. Another important aspect of their strategy is to excel as a marketing firm. Tempur-pedic has a total of three factories. The factories are located in Lexington Kentucky, Duffield Virginia, and a European facility in Denmark. Each factory produces Tempur-pedic products and distributes to regional distribution centers. Tempur-pedic is of the utmost superior...
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