Opp Papers

Topics: Customer service, Service, Customer Pages: 2 (408 words) Published: December 4, 2010
November 09, 2010

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Job Title: Reports To: Job Band: Function: Location:

Cabin Crew Purser Three (3) Operations Lagos

Purpose Statement: To ensure passenger safety and comfort on board the aircraft and to provide the same with the highest degree of service and customer care in line with the company’s brand, service and people values. Primarily working in the Business and Economy section of the aircraft. Key Accountabilities: a) To ensure on board safety, overall welfare and comfort of passengers on board each flight. b) To offer exceptional service to customers that will encourage continued patronage of the Airline’s services. c) To ensure that where possible, service is recovered whenever there is a breakdown or service failure. d) To maintain currency of cabin crew licence and competency on all aircraft types included in the licence. e) Remain current on company’s instructions via General Notices, SEP and AVMED manuals. f) To attend a pre-flight briefing and to answer a safety related question from the Purser in accordance with the Standard operating procedures described in the Air Nigeria Cabin Attendant Manual.

Knowledge, Skills and Experience:

Some of the required qualifications, skills & experience for the role are as follows HND or good University degree Completed NYSC Confident Swimmer Good spoken English Language Able to do basic Maths (currency conversion etc) Should possess qualities of diplomacy

Able to do basic Maths (currency conversion etc) A good understanding of the French language and least one year customer would be an asset.

Working Relationships: 

Internal: SEP/AVMED Instructors, Flight Deck crew, Crew Line Managers, Flight Service Managers, Pursers, Crew Control, Customer Services Agents, Catering unit and Engineering unit. External: Passengers, Catering Companies, Hotels...
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