Operations Management Final Exam Cheat Sheet
Competitive Priorities
The critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future.
Competitive capabilities
The cost, quality, time, and flexibility dimensions that a process or supply chain actually possesses and is able to deliver.
Order Winners
The criterion customers use to differentiate the services or products of one firm from those of another.
Productivity The value of outputs (services and products) produced divided by the values of input resources (wages, costs of equipment, etc.) Productivity = Output/Input
Order Qualifiers
The minimum level required from a set of criteria for a firm to do business in a particular market segment.
CHAPTER 1 & Supplement A
CHAPTER 2
Chapter 3
Process StrategyThe pattern of decisions made in managing processes, so that the processes will achieve their competitive
Process Structure in Manufacturing
• Job Process • Batch – Small or Large • Line • Continuous Flow
Service Customer Contact Matrix
Production and Inventory Strategies:
• Make to Order • Assemble to Order
– Postponement – Mass Customization
• Make to Stock
– Mass Production
Chapter 3
Chapter 5
R-Chart
The sample mean is the sum of the observations divided by the total number of observations.
x
i
x
i 1
n
n
The standard deviation is the square root of the variance of a distribution.
x x i Chapter 5
2 x CHAPTER 15
n 1
Q = shipping quantity P = price per unit
Chapter 12
Cross docking- items are carried from the incoming truck to the outgoing truck without be stored in inventory, packing products on incoming shipments so that they can be easily sorted at intermediate warehouses for outgoing shipments •The levers for improving supply chain performance –Sharing data –Collaborative activities –Reduce replenishment lead times –Reduce order lot sizes –Ration short supplies –Use
The critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future.
Competitive capabilities
The cost, quality, time, and flexibility dimensions that a process or supply chain actually possesses and is able to deliver.
Order Winners
The criterion customers use to differentiate the services or products of one firm from those of another.
Productivity The value of outputs (services and products) produced divided by the values of input resources (wages, costs of equipment, etc.) Productivity = Output/Input
Order Qualifiers
The minimum level required from a set of criteria for a firm to do business in a particular market segment.
CHAPTER 1 & Supplement A
CHAPTER 2
Chapter 3
Process StrategyThe pattern of decisions made in managing processes, so that the processes will achieve their competitive
Process Structure in Manufacturing
• Job Process • Batch – Small or Large • Line • Continuous Flow
Service Customer Contact Matrix
Production and Inventory Strategies:
• Make to Order • Assemble to Order
– Postponement – Mass Customization
• Make to Stock
– Mass Production
Chapter 3
Chapter 5
R-Chart
The sample mean is the sum of the observations divided by the total number of observations.
x
i
x
i 1
n
n
The standard deviation is the square root of the variance of a distribution.
x x i Chapter 5
2 x CHAPTER 15
n 1
Q = shipping quantity P = price per unit
Chapter 12
Cross docking- items are carried from the incoming truck to the outgoing truck without be stored in inventory, packing products on incoming shipments so that they can be easily sorted at intermediate warehouses for outgoing shipments •The levers for improving supply chain performance –Sharing data –Collaborative activities –Reduce replenishment lead times –Reduce order lot sizes –Ration short supplies –Use