Operations Management Chap 1 Ppt

Good Essays
1

Introduction to Operations Management

McGraw-Hill/Irwin

Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved.

Learning Objectives
§ § Define the term operations management Identify the three major functional areas of organizations and describe how they interrelate Compare and contrast service and manufacturing operations Describe the operations function and the nature of the operations manager’s job

§ §

1-2

Learning Objectives
§ Differentiate between design and operation of production systems § Describe the key aspects of operations management decision making § Briefly describe the historicalevolution of operations management § Identify current trends that impact operations management

1-3

Operations Management
§ Operations Management is: The management of systems or processes that create goods and/or provide services § Operations Management affects:
§ Companies’ ability to compete § Nation’s ability to compete internationally

1-4

The Organization
Figure 1.1

The Three Basic Functions
Organization

Finance

Operations

Marketing

1-5

Value-Added Process
Figure 1.2

The operations function involves the conversion of inputs into outputs
Value added
Inputs Land Labor Capital Transformation/ Conversion process
Feedback

Outputs Goods Services

Control
Feedback Feedback

1-6

Value-Added & Product Packages
§ Value-added is the difference between the cost of inputs and the value or price of outputs. § Product packages are a combination of goods and services. § Product packages can make a company more competitive.

1-7

Goods-service Continuum
Figure 1.3

Goods

Service Surgery, teaching Song writing, software development Computer repair, restaurant meal

Automobile Repair, fast food Home remodeling, retail sales Automobile assembly, steel making

1-8

Food Processor
Table 1.2

Inputs
Raw Vegetables Metal Sheets Water Energy Labor Building Equipment

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Operations Management Chap 1

    • 2561 Words
    • 11 Pages

    OM CHAPTER 1 GOODS, SERVICES, AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM, Ch. 1 Goods, Services, and Operations Management ©2009 South-Western, a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes…

    • 2561 Words
    • 11 Pages
    Satisfactory Essays
  • Satisfactory Essays

    com 1-1 JOW 365E – INTERNATIONAL MANAGEMENT E Book :Deresky, H. (2011). International Management: Managing Across Borders and Cultures, 7ed., Prentice Hall, NJ. EVALUATION CRITERIA: Paired Assignment 2 Continuous Assessment - 20% 20 % Final Examination - 60% Copyright ©2011 Pearson Education, Inc. publishing as Prentice Hall Assignment Find a partner. Case study : Canada Timber : Negotiating with the Japanese Deadline : 01 April 2015 Allocation of marks: Question 1 to question…

    • 1361 Words
    • 19 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Chap 1

    • 588 Words
    • 3 Pages

    Chapter 1 Discussion Prabir K. Bagchi, Professor 1. Opera:ons management is the set of ac:vi:es that creates value in the form of goods and services by transforming inputs into outputs. TRUE 2. Customer interac:on is oEen high for manufacturing processes, but low for services.…

    • 588 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Chap 1

    • 3873 Words
    • 12 Pages

    ASIAN LEARNING CENTER-PAJO BRANCH High School Department CHAPTER I THE PROBLEM AND ITS SCOPE Rationale Students who are always late in class not only lose valuable instruction for themselves, they also disturb class, interfere with lessons in progress, and disrupt other students’ concentration. As schools try to meet state and federal requirements of No Child Left Behind, student academic achievement becomes a crucial part of that standard. However, schools are faced with challenges that may hinder…

    • 3873 Words
    • 12 Pages
    Good Essays
  • Powerful Essays

    Chap 1

    • 1186 Words
    • 5 Pages

    CHAPTER 1 THE PROBLEM AND BACKGROUND OF THE STUDY Introduction Grades in the realm of education are standardized measurement of varying levels of comprehension within a subject area. Grades are the measurement of student’s capabilities and to determine their strengths and weaknesses. This also serves as a tool which purpose is to determine the students’ strengths and weaknesses. It is important to use a grading system which helps teachers and school to determine the capabilities…

    • 1186 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    1. Why should one study operations management? Operations Management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. • Operations Management is one of the three major functions of any organization, and it is generally related to all the other business functions. All organizations market (sell), finance (account), and produce (operate), and it is important to know how the Operations Management activity functions. Therefore, we study…

    • 1270 Words
    • 6 Pages
    Good Essays
  • Satisfactory Essays

    Assignment 1 1.) Please write me a paragraph explaining your understanding of the difference between the terms "production management" and "operations management". In the past, operations dealt primarily with manufacturing industries. The operations process within manufacturing industries deals with the inputs of raw materials, energy, labor, and capital which then are transformed into finished goods. Production management is the planning/organizing/management of systems related primarily to…

    • 599 Words
    • 3 Pages
    Satisfactory Essays
  • Better Essays

    Operations Management ASSIGNMENT 1: HARD ROCK CAFE: OPERATIONS MANAGEMENT IN SERVICES From the Global Company Profile of Hard Rock which is mentioned in the text, we can see that Hard Rock Café is a food & entertainment business chain that is into cafes, hotels, casinos, live music venues, a venue for view a collection of legendary music memorabilia, and a store to buy their brand of merchandise. They are a business that is currently running successful with the help of over 400 employees who strive…

    • 1500 Words
    • 4 Pages
    Better Essays
  • Good Essays

    Tour Operations Chap 4

    • 658 Words
    • 6 Pages

    TRAVEL AGENCY OPERATIONS The operations department is the core of the travel agency business. It is primarily engaged in the efficient and effective delivery of the organization’s service as agents of travel suppliers. The operations department functions are: 1. Counter counseling 2 .Reservations 3. Fare calculation 4. Ticketing 5.Documentation Personels: Manager Travel counselors or counter staff Travel supervisor Reservations and ticketing officers Document supervisor Liaison officer Counter…

    • 658 Words
    • 6 Pages
    Good Essays
  • Good Essays

    Homework Assignment 2 Solution Question 1: (True / False) (20 Points) Answer this question in a table with the question number and the selected answer (True or False) in separate columns as shown below. Question Number Answer 1 2 … 10 Grading 2 points each 1- The feasible solution space only contains points that satisfy all constraints. 2- Graphical solution to linear programming problems can handle problems that involve any number of decision variables. 3- The…

    • 715 Words
    • 3 Pages
    Good Essays