Select two organisations that you are familiar with – one with a service output and one with a product output, and compare and contrast these organisations with respect to the following aspects: 1.1 The process of transformation of inputs to outputs
1.2 Process and Capacity design
1.3 Supply Chain management
Operations Management refers to the management of the production system that transforms inputs into finished goods and services, (http://csuponoma.edu/weber). Net MBA Business Knowledge Centre adds on to say that an operation is composed of processes designed to add value by transforming inputs into useful outputs. Jay Heizer and Barry Render define operations management as a set of activities that creates value in the form of goods and services by transforming inputs into outputs, (Heizer, J. And Render, B. (2008). Operations Management. (10th edition) New Jersey: Prentice Hall). From the definitions above, it can be concluded that operations management is all about managing the production process and this production process cannot be done unless one has inputs and wants to convert them into outputs. Production process is the way a firm acquires inputs then converts them into outputs and then disposes these outputs, (http://csuponoma.edu/weber). A Firm can either produce or provide a good or a service. A good is a tangible physical product. A good can be moved and delivered, touched, felt, seen, tasted, for example an apple, shoe or digital camera. On the other hand, a service is intangible, which meant that it cannot be touched, seen or felt, for example, MANCOSA MBA programme. This essay will look at Malawi Switch Centre (MALSWITCH) Service Company and Malambe Khathi Khathi good company. MALSWITCH is Malawi’s leading technology services provider. MALSWITCH provides many technology services but for the purpose of this essay we will dwell on Internet Service Provision (ISP). Internet is a service because...
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