Operations management

Topics: Management, Operations management, Tourism, Christmas controversy, Customer, Holiday / Pages: 9 (2227 words) / Published: Feb 4th, 2014
Operations Management Research in Cosmos Holidays Organization

Executive Summary
Operations management is certainly not an easy task at the same time not an impossible one. Some of the organizations manage their operations exceptionally while some mismanage. In most of the organizations some of its operations are good while some of them are bad. This paper reveals the operations management in Cosmos Holidays Organization. The operational areas in which the organization is good and the ones that need to be enhanced are identified and evaluated. The five performance objectives of the operation management are explained followed by the competitive issues faced by the Cosmos Holiday Organization. Finally the plans that this Cosmos Holiday Organization must adopt in order to open new local stares are also specified in this report.
Introduction
Operations management involves all the business areas. Generally it deals with increasing the effectiveness of the organization by optimizing the internal operations to a great extent. In this paper operations management in the Cosmos Holidays organization has been studied. The existing operations and critically reviewed. The impact of competitors and the possibility for opening new stores in potential places are also evaluated. All these strategies and factors help the organization in optimizing its operations management.
Operations Management
It deals with structuring, operations and management (OM) of the system that would map the resources of the organizations with the requirements of customers. It deals with management of operations on a daily basis and maneuvering the human resources, services activities and physical equipment for ensuring sustainability over the long-term. There are various responsibilities of the operations manager that would impact on the sustainability. The operations management in the tourism sector involves product, plant, process, people, and programs (Presbury, R. and Edwards, D. 2010)



References: Cosmos (2013), “Lapland, Holidays” [online]:http://www.cosmos.co.uk/holidays/Lapland, [Accessed: 4th January 2014]. Cosmos (2013), “what we do-holidays” [online]: http://www.cosmos.co.uk/about-us/what-we-do/holidays[Accessed: 5th January 2014]. Cosmos, (2013), “About Us” [online]:http://www.cosmos.co.uk/about-us, [Accessed: 4th January 2014]. Foster, S. T., Walling, C. and Ogden, J. (2011), “Towards a better understanding of supply chain quality management practices”, International Journal of production research, 49(8), 2285-2300 Heizer, Jay and Rajashekar (2009), “Operations Management”, Noida, Pearson Education, 808. Presbury, R. and Edwards, D. (2010), “Sustainable Operations Management” [online]: http://mekongtourism.org/website/wp-content/uploads/downloads/2011/02/Sustainable-Tourism-Operations-Management.pdf. [Accessed: 3rd January 2014]. Hong, S. W. (2008), “Competitiveness in the Tourism Sector”, Springer, 143

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