Preview

Operations management

Powerful Essays
Open Document
Open Document
9972 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Operations management
Sammanfattning – KURS 190: FÖRETAGANDE – OPERATIONS MANAGEMENT – VT08

Operations management p. 3-35

What is operations management?
Operations management is the activity of managing resources which are devoted to the production and delivery of products and services.

3 core functions
Marketing function – communicating the products to the market.
Product/service development function – creating new products/services.
Operations function – fulfilling customer requests.
Support functions
Accounting/finance function – help making economic decisions.
HR function – recruits/develops staff.

All operations are input-transformation-output processes
Services – customers form part of the input to, and the output from, the operation.

Transformed resources (resources that are treated, transformed or converted in a process)
Materials – transform physical properties; change location; change possession; store.
Information – transform informational properties; change possession; store, change location.
Customers – change physical properties; store; transform location; transform physiological state; transform psychological state.
Transforming resources (resources that act upon the transformed resource)
Facilities
Staff

Operations management is about managing processes
3 levels of operations analysis
The supply network – flow between operations
The operation – flow between processes
Processes – flow between resource

Operation as a function – the part of the organization which produces products for external users
Operation as an activity – the management of the processes within any of the organization’s functions.

Operations processes have different characteristics
Volume of output (McDonald’s)
Variety of output (Taxi vs. bus)
Variation in the demand for their output (hotels)
Degree of visibility which customers have of the production of the product or service (shops vs. internet sales)

The activities of operations management
Why

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Operations function is perhaps the most important function in most organizations, be it a product manufacturing or a service oriented company. The day to day operations, when considered in their totality actually reflect and in turn also constitute the organization’s long-term strategic direction (David Barnes, Operations Management: An International Perspective, 2007). This is in other words the operations strategy impacting the overall business strategy or the corporate strategy.…

    • 413 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Project Management

    • 440 Words
    • 2 Pages

    Operations management is an ongoing function that performes activities to produce product or supply services. Projects are temporary and help business meet function goals quickly and easily to external environment.…

    • 440 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Operations Management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.…

    • 1270 Words
    • 6 Pages
    Good Essays
  • Good Essays

    Birmingham Airport

    • 1029 Words
    • 4 Pages

    Operations management can defined as a set of components that can related into a set of input become desired output. Furthermore, this conversion is called the transformation process that is view as the technical core.…

    • 1029 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Operations Management

    • 464 Words
    • 2 Pages

    Operations management focuses on managing the processes of producing and distributing products and services. Operations activities often include product creation, development, production and distribution. It deals with all operations within the organization. Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations. The nature of how operations management is carried out in an organization depends very much on the nature of products or services in the organization, for example, retail, manufacturing, wholesale, etc.…

    • 464 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    2. Operations management is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services.…

    • 355 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    HW 1 solution

    • 817 Words
    • 4 Pages

    2. Operations management is the set of activities that create value in the form of goods and…

    • 817 Words
    • 4 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Situatational Theory

    • 530 Words
    • 3 Pages

    • “...the activity of managing the resources which are devoted to the production of goods and services” (Slack, Chambers, Johnston, 1995)…

    • 530 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    “ In the pursuit of knowledge, the purpose for which we are all here, the Operations Conclave Committee desires to…

    • 3207 Words
    • 13 Pages
    Powerful Essays
  • Powerful Essays

    they vary from day to day and even hour by hour as a function of the…

    • 1762 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Bst Notes

    • 2159 Words
    • 9 Pages

    * Skill, knowledge, capabilities and labour– applied to materials to convert into goods and services…

    • 2159 Words
    • 9 Pages
    Good Essays
  • Powerful Essays

    Operations Management-Bup

    • 9778 Words
    • 40 Pages

    Before beginning the preparation and present of any firm’s Operational activities, it is necessary to specify the objectives off the processes. This is the key element in the improvement in productivity in businesses around the world. Creating a competitive advantage through operation requires an understanding of…

    • 9778 Words
    • 40 Pages
    Powerful Essays
  • Good Essays

    OM summary

    • 6518 Words
    • 27 Pages

    Operations Management- activity of managing the resources available to production and delivery of products /services…

    • 6518 Words
    • 27 Pages
    Good Essays
  • Satisfactory Essays

    Swot Analysis

    • 625 Words
    • 3 Pages

    Operations management is the process of managing the resource require to produce the organozation's goods and services . Operation managers focus on managing people ,plants ,parts , process and planing and control system.…

    • 625 Words
    • 3 Pages
    Satisfactory Essays
  • Best Essays

    Operations management is defined as “the activity of managing the resources which produce and deliver products and services” (Slack et al. 2010 p4). This encompasses the entire activity carried out within the organization. With increasing pressure on organizations to deliver optimally at reduced cost, the role of operations has been transformed from that of strategy implementer to one of strategy driver.…

    • 3932 Words
    • 12 Pages
    Best Essays