Operations Management

OPERATIONS
MANAGEMENT

So What Is Operations Management?

So What Is Operations Management?

So What Is Operations Management?

• Managing and directing activities of all forms is crucial in organizations

• Accomplished by designing efficient and productive processes, and by effectively allocating resources

What Makes a Successful Operations
Manager ?
Success Factors
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Quantitative proficiency
The ability to identify and control risk
Strong organizational skills
Detail oriented
Excellent oral, written and electronic communication capabilities
Leadership skills
Competence in decision-making
Capacity for teamwork

* Ability to understand your customers, their needs, likes, and dislikes.

Operations Managers
• Operations management professionals are employed by

airlines, federal agencies, banks, health facilities, retailers, manufacturers, logistics companies and consulting agencies.

What do service operations & manufacturing operations have in common?? What do service operations & manufacturing operations have in common?? • Transformation process

What do service operations & manufacturing operations have in common?? • Transformation process

• What percentage of jobs in the US are in the service

industry?

What do service operations & manufacturing operations have in common?? • Transformation process
• What percentage of jobs in the US are in the service

industry?
• 80 %

Operations Management & Supply
Chains
• Companies produce something of value to customers
• They must deal with decisions that impact the production and delivery of those goods & services

What do service operations & manufacturing operations have in common?? Transformation process

It Could be something quite simple

Transformation
Process

Operations Management & Supply
Chains
• Companies produce something of value to customers
• They must deal with decisions that impact