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Operations Management

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Operations Management
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Module: Operations management

Title: -Operations management and Ethics! -

Student: Katerina Zafirovska Lecture: Prof. D-r Aleksandra Shumar

Contents:

Introduction……………………………………………………………………..….3 1. Operations management…………………………………………..5 2. History of operations management……………………………….6 3. Ethics ……………………………………………………………15 4. Operations management and Ethics…………………………..…17

INTRODUCTION:
Operations management is an area of business concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements.[1] It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).Operations traditionally refers to the production of goods and services separately, although the distinction between these two main types of operations is increasingly difficult to make as manufacturers tend to merge product and service offerings. More generally, Operations Management aims to increase the content of value-added activities in any given process. Fundamentally, these value-adding creative activities should be aligned with market opportunity for optimal enterprise performance. According to the U.S. Department of Education, Operations Management is the field concerned with managing and directing the physical and/or technical functions of a firm or organization, particularly those relating to development, production, and manufacturing. Operations Management programs typically include]instruction in principles of general management, manufacturing and production systems, plant management,

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