OPERATIONS ASSIGNMENT DONE

Topics: Management, Output, Process flow diagram Pages: 19 (2885 words) Published: April 25, 2015
Table of Content

1.0 INTRODUCTION3
2.0 SAINSBURY SUPERMARKET AN OVERVIEW3
3.0OPERATIONS OF SAINSBURY3
3.1FACILITIES3
3.2PROCESS4
3.3LAYOUT AND FLOW4
3.4INPUT5
3.5TRANSFORMATION PROCESS5
3.6OUTPUT5
4.0SAINSBURY’S VARIETY, VARIATION, VISIBILITY, AND VOLUME CHARACTERISTICS5 5.0BENEFIT OF PERFORMANCE OBJECTIVE TO THE OPERATION6
5.1COST6
5.2DEPENDABILITY6
5.3FLEXIBILITY6
5.4QUALITY6
5.5SPEED7
6.0WHAT QUALITY MEANS TO SAINSBURY7
7.0THE EFFECT OF OPERATIONS CHARACTERISTICS ON QUALITY PERFORMANCE7 8.0OPERATIONS COMPARED: SAINSBURY V.S LONDON ZOO8
8.1THE OPERATION OF LONDON ZOO (FACILITIES, PROCESSES, LAYOUT AND FLOW)8 9.0CHARACTERISTICS OF LONDON ZOO’S OPERATION8
9.1INPUT8
9.2TRANSFORMATION PROCESS8
9.3OUTPUT9
10.0VARIETY, VARIATION, VISIBILITY, AND VOLUME CHARACTERISTICS9 11.0BENEFIT OF PERFORMANCE OBJECTIVES TO THE OPERATION9
11.1COST9
11.2DEPENDABILITY9
11.3FLEXIBILITY9
11.4QUALITY10
11.4SPEED10
12.0THE IMPACT OF OPERATIONS CHARACTERISTICS ON QUALITY PERFORMANCE10 13.0CONCLUSION10
REFERENCES11
APPENDIX 1- Diagrammatic representation of the transformation process12 APPENDIX 2- Sainsbury and London zoo’s 4 v’s profile13
APPENDIX 3- Flow Process diagram of Sainsbury’s operations.14 APPENDIX 4- Polar representation of the relative importance of performance objectives for Sainsbury Supermarket and London Zoo15 APPENDIX 5- Diagram showing London zoo’s layout16

APPENDIX 6- Diagram showing Sainsbury operations layout17

1.0 INTRODUCTION
In every organization, there must be an operation function since they create some type of service/product. Operation function relates to the arrangement of resources that are allocated to the production and delivery of products and services (slack et al., 2013). The company I have chosen to base my work on is Sainsbury supermarket located on Ashby Road, Loughborough. In this report I shall be examining its operations management by discussing the facilities they have, processes involved, layout, and flow. Also I shall look at the characteristics of its operations with respect to its input and output process and the 4vs. Furthermore, the importance of its performance objectives in carrying out its functions will be examined as well as how the characteristics of the operation might affect quality performance. Finally I shall make comparisons of my findings to that of London zoo. 2.0 SAINSBURY SUPERMARKET AN OVERVIEW

Sainsbury's is the second largest chain of supermarkets in the United Kingdom with a share of the UK supermarket sector of 16.8% as at 2014. It places an emphasis on a higher quality grocery offering and services. Sainsbury offers a wide variety of product and service ranging from food counters, wine and spirits stores, florists, clothing, pharmacy, books, CDs&DVDs, gifts, cookware, home textiles and electrical goods to name a few. 3.0OPERATIONS OF SAINSBURY

3.1FACILITIES
Based on physical observation, a number of facilities have been identified from the Sainsbury’s operations. More specifically, the store size of Sainsbury is about 20,000 SQ FT and it has just one level. There are 12 checkouts available in store, and 10 self-checkout machines installed in a separate area near to the exit. Tobacco products and the pharmacy are located independently at different counter. CCTVs are installed in the store to prevent the occurrence of theft and a public address system. There exists a large number of shelves and freezers to preserve and display the products. A warehouse is found at the back of the building which is only accessible to staff. There exists about 340 parking space available for customers and a petrol station. Apart from that, three ATMs are located outside the store where customers can withdraw cash free of charge. Sainsbury has also made toilets, disabled toilets and baby change facilities and a small restaurant available.

3.2PROCESS...

References: Slack,N.,Brandson,A. and Johnston, R.(2013). Operations Management. 7th ed. London: Pearson.
Karlsson, C (2008)
Lowson, R.H (2002). Strategic Operations Management: The New Competitive Advantage. ed.London: Routledge.
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