Operational plans

Topics: Retailing, Recruitment, Sales Pages: 7 (729 words) Published: December 5, 2013
Operational Plan

Table of Content

Background1
1.Business Goal.1
2.Objectives2
3.Strategy2
4.Key actions2
5.KPIs4
6.Contingency Plans4
7.Outcome5
8.Approvals5

Background
‘The Office Assistant’ is a retail store that sells office products and services. As a store manager of one of these 25 stores, I have made this operational plan to grow the services component of our business in the next twelve months. 1.Business Goal.

The business goal of this operational plan is to increase services sales by 10% by June 2014. 2.Objectives
The objectives of this operational plan are:
Introducing new services.
Acquisition of new equipments.
Improving staff skills.
3.Strategy
1 The following strategies are proposed for achieving the objectives: Recruitment of new employees
Buy new equipments
Reorganize the space in the store
Training for current and new employees
4.Key actions
Action 1
Recruitments
2 Person responsible
3 Andy Wang- Store Manager
David Smith- Human Resource Manager
Timeline
4 From 01.02.2014. On-going.
Budget
Detail
Amount
Comments
Retail Assistances Wage
$6000/week
Six full time equivalent retail assistances
Full time and part time hours
Permanent and casual
Pay levels:$14-$20 per hour(plus 25% loading for casual employees. The amount is based on 40 hours per week and is the maximum amount. Graphic Designers Wage
$5000/week
Four full time equivalent graphic designers
Full time and part time hours
Permanent and casual
Pay level: $22-$25 per hour(plus 25% loading for casual employees. The amount is based on 40 hours per week and is the maximum amount. Total
$11000/week
Resource requirements
Resource type
Details
Time required
People
Store manager
Human resource manager
Human resource represents
One day per week till the end of recruitments.
Facilities
Meeting room.
One day per week till the end of recruitments.

Stationery such as pen, paper and notebooks
One day per week till the end of recruitments.

Action 2
New equipments
5 Person responsible
6 Andy Wang- Store Manager
Peter Lee- Finance Manager
Timeline
Before 01.12.2013
Budget
Detail
Amount
Comments
Printers
$10000
Five new printers
Photocopiers
$5000
Five new photocopiers
Van
$40000
One new van
Total
$55000
Resource requirements
Resource type
Details
Time required
People
Store manager
Store manager assistance
Finance manager
1 day perk week till the end of this task.
Facilities
Store manager office
1 day perk week till the end of this task.

Computers
1 day perk week till the end of this task.

Telephone
1 day perk week till the end of this task.

Car
1 day perk week till the end of this task.

Action 3
Reorganization of store space
7 Person responsible
8 Andy Wang- Store Manager
Timeline
Before 01.12.2013
Budget
Detail
Amount
Comments
Tables
$2000
New tables for printers and photocopiers.
Tools
$500
Tools to relocate the shelves.
Labor
$10000
The payment for reorganize the store space after work hours. Total
$12000
Resource requirements
Resource type
Details
Time required
People
Store manager
Store employees
1 week before the deadline.
Facilities
Tools such as spanners to relocate the shelves.
1 week.

Forklift
1 week.

Store
1 week

Action 4
Training
9 Person responsible
10 Andy Wang- Store Manager
11 David Smith- Human Resource Manager
Timeline
From 01.11.2013, on-going.
Budget
Detail
Amount
Comments
Course content
$5000
Purchase course content including facilitator guide and student workbook from sales training provider. Catering
$4000
Morning tea, lunch and afternoon tea
to be provided.
Training fee
$10000
The payment for the trainer from external.
Total
$19000
Resource requirements
Resource type
Details
Time required
People
Store manager
Store employees
One day per month until 30.06.2014
Facilities
Meeting room
One day per month until...
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