Operational plans

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Operational Plan

Table of Content

Background 1
1.Business Goal. 1
2.Objectives 2
3.Strategy 2
4.Key actions 2
5.KPIs 4
6.Contingency Plans 4
7.Outcome 5
8.Approvals 5

Background
‘The Office Assistant’ is a retail store that sells office products and services. As a store manager of one of these 25 stores, I have made this operational plan to grow the services component of our business in the next twelve months.
1.Business Goal.
The business goal of this operational plan is to increase services sales by 10% by June 2014.
2.Objectives
The objectives of this operational plan are:
Introducing new services.
Acquisition of new equipments.
Improving staff skills.
3.Strategy
1 The following strategies are proposed for achieving the objectives:
Recruitment of new employees
Buy new equipments
Reorganize the space in the store
Training for current and new employees
4.Key actions
Action 1
Recruitments
2 Person responsible
3 Andy Wang- Store Manager
David Smith- Human Resource Manager
Timeline
4 From 01.02.2014. On-going.
Budget
Detail
Amount
Comments
Retail Assistances Wage
$6000/week
Six full time equivalent retail assistances
Full time and part time hours
Permanent and casual
Pay levels:$14-$20 per hour(plus 25% loading for casual employees.
The amount is based on 40 hours per week and is the maximum amount.
Graphic Designers Wage
$5000/week
Four full time equivalent graphic designers
Full time and part time hours
Permanent and casual
Pay level: $22-$25 per hour(plus 25% loading for casual employees.
The amount is based on 40 hours per week and is the maximum amount.
Total
$11000/week
Resource requirements
Resource type
Details
Time required
People
Store manager
Human resource manager
Human resource represents
One day per week till the end of recruitments.
Facilities
Meeting room.
One day per week till the end of recruitments.

Stationery such as pen, paper and notebooks
One

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