operation management TB

Topics: Management, Supply chain management, Inventory Pages: 38 (1061 words) Published: December 14, 2014

1.
Why is operations management a more encompassing term than production management?  A. 
Operations management is concerned with multiple products and services

B. 
Operations management refers to service as well as manufacturing organizations

C. 
Operations management is broader including the financing and marketing functions

D. 
Operations management makes use of the tools of quantitative analysis and computer systems

 

2.
Which of the following functions is responsible for the actual movement of goods and/or services across organizations?  A. 
Logistics

B. 
Operations

C. 
Purchasing

D. 
None of these

 

3.
Approximately, what percentage of the American workforce works in service industries? A. 
20%

B. 
40%

C. 
80%

D. 
90%

 

4.
The four decision areas in operations management are: 
A. 
Planning, technology, inventory, and control

B. 
Process, quality, capacity, and inventory

C. 
Process, quality, technology, and capacity

D. 
None of these

 

5.
A productive systems approach: 
A. 
Views operations as a separate organizational function

B. 
Must provide feedback information for control of process inputs and technology

C. 
Is of limited use in service organizations

D. 
Disregards human and social concerns

 

6.
Capacity decisions: 
A. 
Include staffing and scheduling

B. 
Include inventory control

C. 
Include defining product specifications

D. 
None of these

 

7.
Inventory decisions involve: 
A. 
Determining what to order, how much to order, and when to order

B. 
Tracking the flow of materials

C. 
Managing the finished goods inventories

D. 
All of these

 

8.
The contemporary operations themes signify that: 
A. 
More emphasis should be placed on manufacturing than on service industries

B. 
Every operation should be externally directed to meet the customers' requirements

C. 
Operations decisions should precede decisions in other functions in an organization

D. 
To be competitive, strategies for operations should exclude broader supply chain issues

 

9.
The essence of operations management can be described by: 
A. 
Process, capacity, and people

B. 
Decisions, function, and process

C. 
Planning, control, and organization

D. 
Integrated planning and control

 

10.
Which of the following is not a contemporary theme in operations?  A. 
Globalization of Operations

B. 
Lean Operations

C. 
Quality Teams

D. 
Environmental Concerns and Sustainability

 

11.
The three primary functions that exist in most business organizations are:  A. 
Operations, accounting, and finance

B. 
Operations, production, and finance

C. 
Production, marketing, and human resources

D. 
Operations, finance, and marketing

 

12.
The three major functions of business organizations: 
A. 
Are mutually exclusive

B. 
Function independently of each other

C. 
Interface with each other

D. 
Do not interface with each other

 

13.
Which one of the following would not generally be classified as an input in a university system?  A. 
Staff

B. 
Facilities

C. 
Knowledge

D. 
Research

 

14.
The four major decision responsibilities of operations management are:  A. 
Process, quality, capacity, and human resources

B. 
Process, quality, human resources, and inventory

C. 
Quality, inventory, human resources, and capacity

D. 
Process, capacity, quality, and inventory

 

15.
Which of the following is not in the process category of the operations decision framework?  A. 
Layout of the facility

B. 
Job design

C. 
The type of equipment and technology

D. 
Product or service inspection

 

16.
Supply chain management includes the integration of: 
A. 
Suppliers

B. 
Manufacturers

C. 
Customers

D. 
All of the above

 

17.
The supply chain extends from: 
A. 
Supplier to...
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