Operation Management is concerned with any productive activity, whether manufacturing or service, in public sector or private sector, profit making or not profit making. It is concerned with ensuring that operations are carried out both efficiently and effectively. All mangers are operations managers since all functions within an organization are, presumably, productive activates it goes without saying that all function should be carried out efficiently and effectively. However the operation function is the hear t of all manufacturing and service enterprises, and unless this core operation is carried out effectively there is little hope that organization as a whole will be effective. An understanding of Operation Management principals can help any manger to manage more effectively , whatever function they are concerned with but it also leads to a greater understanding of the function of the organization as a whole and a greater appreciation for the issues which affect organizational performances.
Definition of Operations Management
Operations Management is concerned with managing the resources that directly produce the organization’s service or product after going through a number of transforming Inputs Processes. The resources will usually consist of people, materials, technology and information but may go wider than this. These resources are brought together by a series of processes; so that they are utilized to deliver the primary service or product of the organization. Thus, operation management is concerned with managing inputs (resources) through transformation processes to deliver output (service or product). The following diagram explains the concept of Operation Management more clearly.
(Appendix -1 –Pictorial representation of Operation Management)
Example of Operation Management:
Let us consider an example from our daily life to understand the concept of Operation Management more clearly. Consider an
Bibliography: • Robert Johnston. (2010) Introduction to Operations Management. (Internet) April. Available from: < http://www.pearsoned.co.uk > (Accessed 8th April 2011) • Derek Thomason. (2007) what is Operations Management. (Internet) April. Available from: < http://www.iomnet.org.uk > (Accessed 8th April 2011) • Nigel Slack. (2009) Applying Basic Operations Management Concepts, How To Avoid Or Deal With Flood Damage. (Internet) April. Available from: < http://therestorationresource.com > (Accessed 15th April 2011) • N. Ravichandra and D. Bahuguna,”Rule Bound Government Agency to customer centric service Facility, can Indian Passport offices makes the leap”? IIMB Management Review 18, no.1 (2006) 59-66.