Operation management
An operation is composed of processes designed to add value by transforming inputs into useful outputs. Inputs may be materials, labor, energy, and capital equipment. Output may be a physical product or a service. A metric used to measure the rate at which potential output levels are being met or used. Displayed as a percentage, capacity utilization levels give insight into the overall slack that is in the economy or a firm at a given point in time.
Using the data provided in the case, we are able to compile all data necessary to compute the capacity utilization at the clinic.
1. Front Desk = a. Registration
b. Verification
2. Radiology Department = a. X-ray imaging
b. Development of X-rat
c. Diagnostic reading and comments
3. Hand-off X-ray to Clinic = a. Collection of X-ray
b. Filing/exam room prep
4. Examination Room = a. Surgeon
b. Resident
c. Cast technician
The activity utilization at every step in the process is as follows:
1- It’s an automatic activity
2- There are two senior resident students, but in a current time only one of them is working
3-4-5 The current available time (in total) for these activities is: a. = 1440; b. 1440; c. = 720. But since Paediatric Orthopaedic Clinic use these activities only 2/3 of the total time they are available we have these numbers: a. = 960; b. 960; c. = 480
6-7- This activity is performed by the same staff as in 1- b.
8- It’s an automatic process
9- This activity is performed by the same staff as in 1- b. We can add that the utilization of this part of staff, three nurses is:
1.b + 3.a = 62 % + 19 % = 81 %
10- Utilization for every step in the process is calculated:
Utilization=Total time needed for an activity/ Total available time for an activity x 100 %
The direct resources of the clinic are: 1 surgeon, 2 senior resident students, 3 clerks, 4 nurses and 1 cast technician. The total time that the clinic has through these resources is:
540 + 765 + 255 + 255 + 255 + 255= 2325 minutes
Using the data provided in the case, we are able to compile all data necessary to compute the capacity utilization at the clinic.
1. Front Desk = a. Registration
b. Verification
2. Radiology Department = a. X-ray imaging
b. Development of X-rat
c. Diagnostic reading and comments
3. Hand-off X-ray to Clinic = a. Collection of X-ray
b. Filing/exam room prep
4. Examination Room = a. Surgeon
b. Resident
c. Cast technician
The activity utilization at every step in the process is as follows:
1- It’s an automatic activity
2- There are two senior resident students, but in a current time only one of them is working
3-4-5 The current available time (in total) for these activities is: a. = 1440; b. 1440; c. = 720. But since Paediatric Orthopaedic Clinic use these activities only 2/3 of the total time they are available we have these numbers: a. = 960; b. 960; c. = 480
6-7- This activity is performed by the same staff as in 1- b.
8- It’s an automatic process
9- This activity is performed by the same staff as in 1- b. We can add that the utilization of this part of staff, three nurses is:
1.b + 3.a = 62 % + 19 % = 81 %
10- Utilization for every step in the process is calculated:
Utilization=Total time needed for an activity/ Total available time for an activity x 100 %
The direct resources of the clinic are: 1 surgeon, 2 senior resident students, 3 clerks, 4 nurses and 1 cast technician. The total time that the clinic has through these resources is:
540 + 765 + 255 + 255 + 255 + 255= 2325 minutes