Operation management

Good Essays
An operation is composed of processes designed to add value by transforming inputs into useful outputs. Inputs may be materials, labor, energy, and capital equipment. Output may be a physical product or a service. A metric used to measure the rate at which potential output levels are being met or used. Displayed as a percentage, capacity utilization levels give insight into the overall slack that is in the economy or a firm at a given point in time.
Using the data provided in the case, we are able to compile all data necessary to compute the capacity utilization at the clinic.
1. Front Desk = a. Registration
b. Verification
2. Radiology Department = a. X-ray imaging
b. Development of X-rat
c. Diagnostic reading and comments
3. Hand-off X-ray to Clinic = a. Collection of X-ray
b. Filing/exam room prep
4. Examination Room = a. Surgeon
b. Resident
c. Cast technician
The activity utilization at every step in the process is as follows:
1- It’s an automatic activity
2- There are two senior resident students, but in a current time only one of them is working
3-4-5 The current available time (in total) for these activities is: a. = 1440; b. 1440; c. = 720. But since Paediatric Orthopaedic Clinic use these activities only 2/3 of the total time they are available we have these numbers: a. = 960; b. 960; c. = 480
6-7- This activity is performed by the same staff as in 1- b.
8- It’s an automatic process
9- This activity is performed by the same staff as in 1- b. We can add that the utilization of this part of staff, three nurses is:
1.b + 3.a = 62 % + 19 % = 81 %
10- Utilization for every step in the process is calculated:
Utilization=Total time needed for an activity/ Total available time for an activity x 100 %
The direct resources of the clinic are: 1 surgeon, 2 senior resident students, 3 clerks, 4 nurses and 1 cast technician. The total time that the clinic has through these resources is:
540 + 765 + 255 + 255 + 255 + 255= 2325 minutes

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