Operation Management
Chapter 6: Multiple Choice Questions
1.
"Quality is defined by the customer" is
a.
an unrealistic definition of quality
b.
a user-based definition of quality
c.
a manufacturing-based definition of quality
d.
a product-based definition of quality
e.
the definition proposed by the American Society for Quality Control
2.
Which of the following is not one of the major categories of costs associated with quality?
a.
prevention costs
b.
appraisal costs
c.
internal failures
d.
external failures
e.
none of the above, they are all major categories of costs associated with quality
3.
According to the manufacturing-based definition of quality,
a.
quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost
b.
quality depends on how well the product fits patterns of consumer preferences
c.
even though quality cannot be defined, you know what it is
d.
quality is the degree to which a specific product conforms to standards
4.
All of the following costs are likely to decrease as a result of better quality except
a.
customer dissatisfaction costs
b.
inspection costs
c.
scrap costs
d.
warranty and service costs
e.
maintenance costs
5.
Inspection, scrap, and repair are examples of
a.
internal costs
b.
external costs
c.
costs of dissatisfaction
d.
societal costs
6.
ISO 9000 seeks standardization in terms of
a.
products
b.
production procedures
c.
suppliers' specifications
d.
procedures to manage quality
7.
Which of the following is true about ISO 14000 certification?
a.
it is a prerequisite for ISO 9000 certification
b.
it indicates a higher level of adherence to standards than ISO 9000
c.
it is only sought by companies exporting their goods
d.
it deals with environmental management
8.
Total Quality Management emphasizes
a.
the responsibility of the Quality Control staff to identify and solve all quality-related problems
b.
1.
"Quality is defined by the customer" is
a.
an unrealistic definition of quality
b.
a user-based definition of quality
c.
a manufacturing-based definition of quality
d.
a product-based definition of quality
e.
the definition proposed by the American Society for Quality Control
2.
Which of the following is not one of the major categories of costs associated with quality?
a.
prevention costs
b.
appraisal costs
c.
internal failures
d.
external failures
e.
none of the above, they are all major categories of costs associated with quality
3.
According to the manufacturing-based definition of quality,
a.
quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost
b.
quality depends on how well the product fits patterns of consumer preferences
c.
even though quality cannot be defined, you know what it is
d.
quality is the degree to which a specific product conforms to standards
4.
All of the following costs are likely to decrease as a result of better quality except
a.
customer dissatisfaction costs
b.
inspection costs
c.
scrap costs
d.
warranty and service costs
e.
maintenance costs
5.
Inspection, scrap, and repair are examples of
a.
internal costs
b.
external costs
c.
costs of dissatisfaction
d.
societal costs
6.
ISO 9000 seeks standardization in terms of
a.
products
b.
production procedures
c.
suppliers' specifications
d.
procedures to manage quality
7.
Which of the following is true about ISO 14000 certification?
a.
it is a prerequisite for ISO 9000 certification
b.
it indicates a higher level of adherence to standards than ISO 9000
c.
it is only sought by companies exporting their goods
d.
it deals with environmental management
8.
Total Quality Management emphasizes
a.
the responsibility of the Quality Control staff to identify and solve all quality-related problems
b.