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operation
STUDY OUTLINE FOR CHAPTER 1
INTRODUCTION TO Operations Management

1. Operations management deals with the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want.

2. What are the three basic functions in business organizations? 1)operation, or product service knowledge 2) finance 3) marketing
3. A supply chain consists of

4. What is meant by the term value-added?

5. The operations function oversees a transformation or conversion process. Explain briefly.

6. Explain the term goods-service continuum.

7. List some ways that manufacturing and systems and service systems differ. 1) 2) 3) 4) 5) 6)
8. List some similarities of manufacturing and systems and service systems. 1) 2) 3) 4) 5) 6)
9. What is a process?

10. Give an example of each process category:
Upper management
Operational
Supporting
11. List the basic sources of variation
1)
2)
3)
4)
12. Why is it important to manage variations?

13. Operations management professional make a decisions that affect the entire organization. Briefly explain each of these categories: What When Where How Who

14. What are models, and what are some of the ways they are useful?

15. Why are performance metrics necessary?

16. What are trade-off decisions?

17. What is a systems approach, and why is a systems approach useful?

18. Why is degree of customization a factor in operations management?

19. Why is there a need for the various functional areas of an organization to collaborate?

20. Explain these terms: craft production

mass production

division of labor

interchangeable parts

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