Online Reservation System of Dagupan Garden Village Hotel
CHAPTER 1
INTRODUCTION
1.1 Background of the Study
A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities. As internet technology has improved, so have reservation systems. Today, it is possible through online, to make a reservation for a hotel anywhere in the world. Hotels can create Web site and post new content on it every day.
Dagupan Garden and Dagupan Village Hotels are twin hotels nestled in a calm suburban area of Dagupan City away from the hustle and activity of the city’s main commercial and business center. The management encountered several problems in reservation like phone call misunderstandings; the management have no clear conversation with the guest over the telephone with regards to the information from the guest. Another is conflict regarding the availability of rooms, the guest reserves a room personally without knowing that the rooms are fully booked. Waste of time for the customers is another problem; the guest will have to find another hotel when the rooms are fully booked.
The proponents decided to develop a system that will simplify the task of traditional booking. The proposed system will provide users a unique, spontaneous and easy to use interface that improves the way people use the web today.
1.2 Statement of the Problem
The proposed system deals with the problems encountered by the management as well as the guests. This study is sub-divided into the following specific problems.
1. Phone call misunderstandings
Through phone call reservations, the management finds it hard to have a clear conversation with the guest over the telephone with regards to the needed information from the guest.
2. Conflicts regarding room availability
For instance, the guest personally reserves a room without inquiring or knowing that the rooms
INTRODUCTION
1.1 Background of the Study
A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities. As internet technology has improved, so have reservation systems. Today, it is possible through online, to make a reservation for a hotel anywhere in the world. Hotels can create Web site and post new content on it every day.
Dagupan Garden and Dagupan Village Hotels are twin hotels nestled in a calm suburban area of Dagupan City away from the hustle and activity of the city’s main commercial and business center. The management encountered several problems in reservation like phone call misunderstandings; the management have no clear conversation with the guest over the telephone with regards to the information from the guest. Another is conflict regarding the availability of rooms, the guest reserves a room personally without knowing that the rooms are fully booked. Waste of time for the customers is another problem; the guest will have to find another hotel when the rooms are fully booked.
The proponents decided to develop a system that will simplify the task of traditional booking. The proposed system will provide users a unique, spontaneous and easy to use interface that improves the way people use the web today.
1.2 Statement of the Problem
The proposed system deals with the problems encountered by the management as well as the guests. This study is sub-divided into the following specific problems.
1. Phone call misunderstandings
Through phone call reservations, the management finds it hard to have a clear conversation with the guest over the telephone with regards to the needed information from the guest.
2. Conflicts regarding room availability
For instance, the guest personally reserves a room without inquiring or knowing that the rooms