OJT Experiences

Topics: Training, Dishwasher, The Guest Pages: 8 (2555 words) Published: October 10, 2013

Chapter 4
Presentation and Analysis, and Interpretation of Data

Venus Dejapon BSCSM 3-E
Trainee A – PAR 3 Grill Golf & Country Club (San Sebastian, Sta. Barbara, Iloilo) According to Trainee A, she found her on-the-job training as easy as it is. It was easy for her because of the people she worked with are friendly. Most of her co-trainees are her classmates and closest friends, and some are from New Lucena which were also good. The tasks that were given or assigned to her were being dishwasher, bussing out soiled dishes of the guest, giving of food item, incharge of housekeeping, and sometimes doing table skirting. The difficult task that was given to her was addressing guest complaints. The experiences that were undesirable based on her experience was when she gave different food item instead of the guest’s order. Supposed to be, his order was “puto and dinuguan” but instead of it, she gave the guest “banana and mountain dew”.

According to Trainee A, the aspect that can help her in the future is that it shows her the reality beyond the school knowledge and aside from the theoretical explanation of her course. Trainee A agrees that on-the-job training experiences alter her life as a person because it gives her another idea and another experiences wherein she can use them in her future. Generally, on-the-job training is very useful to her as a student because she has given an overview of what kind of job is waiting for her after she graduate.

Geraldine Marie A. Cervas BSCSM 3-E
Trainee B – Moon Cafe (SM City Iloilo)
According to her she found her OJT to be hard and difficult. The first task given to her after she was oriented by the management was being a receptionist wherein she welcomes guest, assists the guest to their sits, taking guest’s order and serving the guest’s orders. Sometimes she was assigned as a back up, wherein she cleans and sanitizes utensils and sometimes preparing juices.

Trainee B find receptionist as a difficult task because according to her she’s standing for a long time at the receptionist’s area and wait for the guests to be served which she finds very tiring.

The strategies she did were taking everything easy and she applied what she had learned at school and she also listen to the management instruction and advises to make her work easy and to cope up her OJT.

Trainee B’s undesirable experience was when she accidentally poured an iced tea and calamares to the costumer. She was so scared that time that the costumer might got angry on her and she will be reported to the manager but luckily the manager understands her and considered her because she’s just a trainee.

Generally, for Trainee B, OJT is very useful because she had given a lot of experience to be a better employee on the future.

Frima Q. Ganancial BSCSM 3-E
Trainee C – Red Corner by Hong Kong Kitchen, SM City Iloilo
Trainee C find the on-the job training easy because he just take it easily, and before that the techniques or strategies of the task has already been told in the school. He had been assigned in the kitchen, dining, bar and reception area of the establishment. Specifically, he help cook in the kitchen, mixed drinks for example Rum cola, do there Shakes and Sago’t gulaman in the bar, and serve and bus out in the dining area. For waiters, handling customers is difficult especially when there is a lot, like for example events like Dinagyang according to him are difficult. In order to cope up to those difficulties he just takes it easily. Experiences that are undesirable are when he saw one of the kitchen staff urinating in the wall of the kitchen because the comfort room is far away and it occur trice even though the head saw it. Other undesirable thing is the attitude of the staff, “galibakanay sila kag hisaanay” trainee C said. “Nami sa gwa kalain sa sulod” he added. Trainee C shared that even he does inappropriate things like drinking and eating leftovers...
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