OJT Document

Topics: Metro Manila, Customer service, Training Pages: 6 (1457 words) Published: March 10, 2014
I. COMPANY DATA (Hyundai North Day)

Brief History/Background of the Company/Company Profile

The Management
HYUNDAI NORTH EDSA has been in the forefront of the automotive industry for almost two decades now as one of the leading car dealers in the country.

Since it began operations on March 26, 1993 as NISSAN North EDSA (Balintawak), the company has earned its reputation in providing excellent customer care and quality service experience in the motoring business.

It is part of the Coyiuto Group of Companies, which is involved in insurance, real estate, securities, air transport, oil exploration, power transmission, luxury car importer and exclusive distributor.

Dealership Showroom
HYUNDAI NORTH EDSA remains to be atop the heap in the automotive dealership business, boasting of the best facilities and the biggest showroom in the country. It is located on a 10,533 sq. meter lot area in Balintawak, Quezon City with an 800 sq. meter showroom serving as the perfect venue to showcase in full view its exciting line of cars and vehicles. Considered as one of the land marks in the northern part of EDSA, it serves as the auto hub entry point of customers from Northern Luzon and the most accessible dealer in the cities of Quezon, Caloocan, Malabon, Navotas and Valenzuela.

Awards and Recognition
Through its many years of servicing its clients, HYUNDAI NORTH EDSA has proven its expertise in delivering top performance to meet the demands of its valued customers. Proof of its strong commitment to business excellence and good customer relations, the company has reaped numerous accolades and achievements as a dedicated Nissan Dealer for the past 18 years.

Among its awards are: No. 1 in Customer Satisfaction for 1996 and 1995; Dealer of the Year by NISSAN Motor (Philippines), Inc.; No.1 in Parts Sales Operation for 1996, 2006 and 2007; Nissan Best Dealer in Service Operations from 2004 onwards; and very recently, 2010 Nissan's Best Dealer in Customer Satisfaction and 2010 Nissan Dealer of the Year -Universal Motor Corporation.

The New Challenge
With its solid experience, background and utmost dedication in Automotive Dealer Operation, HYUNDAI NORTH EDSA is embarking on a new journey to inspire an even more dynamic motoring lifestyle.

From here, the company is moving forth as one of the major dealers of Hyundai Asia Resources Inc. (HARI), the Philippine Distributor of Hyundai Vehicles, a distinguished brand and a market leader in the Global and Philippine automotive industry today.

With its vision set on creating bigger opportunities in the auto industry, HYUNDAI NORTH EDSA under its trade name HYUNDAI NORTH EDSA is bent on making this new venture more promising and rewarding. With its own brand of leadership, creativity and commitment to total customer care and excellent quality service, HYUNDAI NORTH EDSA will remain on top of the dealership race, bringing forth stronger partnership and greater success in the automotive business.

Products and Services
HYUNDAI NORTH EDSA has invested not only in the team management but has also allotted millions for the construction of its building and modern facilities. With an area of more than one hectare strategically located at the entry point of the metropolis, it is considered as the best location for Hyundai car dealership in Metro Manila. The accessibility to all its customers almost in all major cities in Metro Manila has made it the best place to bring Hyundai vehicles for regular service and maintenance.

Hyundai North EDSA is one of the first Hyundai dealerships in the country that offers all the necessary and premium amenities in one building. The inaugural launch will signify the company's commitment in providing the customers with only the finest services in the country, backed by its superior and excellent after-sales service.

The Service Centre has the most modern facility of its kind in the country. It is equipped with state-of-the-art...
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