Odil
INTRODUCTION:
An organization is basically a group of people working together for achieving common goals. Laudon and Laudon (2002) stated that an organisation is, “A stable, formal structure that takes resources from the environment and processes them to produce outputs.” This technical definition focuses on three elements * Capital and labour are primary production factors provided by the environment
* The organisation (the firm) transforms these inputs into products and services in a production function
* The products and services are consumed by environments in return for supply inputs
Laudon and Laudon (2002), “An organisation is a collection of rights, privileges, obligations, and responsibilities delicately balanced over a period of time through conflict and conflict resolution.”
Based in Mumbai, India, WNS Global Services is the first BPO (business process outsourcing) company in India. Started in 1996 as a captive back-office operation for British Airways it has later grown to become a billion dollar enterprise. WNS provides support for business operations of many leading global companies such as Virgin Air, Etihad, FedEx, and British Airways. WNS operates five main business units - travel, insurance, financial, knowledge and enterprise services - and has extensive knowledge of the issues affecting each sector. WNS has more than 10,000 employees and operations in US. UK, Sri Lanka and Romania. While the Chairman, Mr Ramesh Shah, is in New York, the CEO, Mr Neeraj Bhargava is based in Mumbai (Allbusiness.com, 2006)
Organisation structure:
With five different verticals handling diverse business processes, the organisation structure is very tall, matrix structure. Matrix structure is a form of organization structure based on horizontal and vertical relationships. The matrix structure is linked closely to matrix management, and is related to project management. It emerged on an improvised rather than a planned basis as a way of showing
An organization is basically a group of people working together for achieving common goals. Laudon and Laudon (2002) stated that an organisation is, “A stable, formal structure that takes resources from the environment and processes them to produce outputs.” This technical definition focuses on three elements * Capital and labour are primary production factors provided by the environment
* The organisation (the firm) transforms these inputs into products and services in a production function
* The products and services are consumed by environments in return for supply inputs
Laudon and Laudon (2002), “An organisation is a collection of rights, privileges, obligations, and responsibilities delicately balanced over a period of time through conflict and conflict resolution.”
Based in Mumbai, India, WNS Global Services is the first BPO (business process outsourcing) company in India. Started in 1996 as a captive back-office operation for British Airways it has later grown to become a billion dollar enterprise. WNS provides support for business operations of many leading global companies such as Virgin Air, Etihad, FedEx, and British Airways. WNS operates five main business units - travel, insurance, financial, knowledge and enterprise services - and has extensive knowledge of the issues affecting each sector. WNS has more than 10,000 employees and operations in US. UK, Sri Lanka and Romania. While the Chairman, Mr Ramesh Shah, is in New York, the CEO, Mr Neeraj Bhargava is based in Mumbai (Allbusiness.com, 2006)
Organisation structure:
With five different verticals handling diverse business processes, the organisation structure is very tall, matrix structure. Matrix structure is a form of organization structure based on horizontal and vertical relationships. The matrix structure is linked closely to matrix management, and is related to project management. It emerged on an improvised rather than a planned basis as a way of showing