Observations

Topics: Coffee, Drink, Service Pages: 3 (834 words) Published: April 22, 2015
Café Observation Sheet
CAFÉ/COFFEE SHOP NAME: COFFEE CLUB
ADDRESS: NORTHWEST PLAZA
DATE OBSERVATIONS MADE: 22/2/15

EFFECTIVE
NEEDS IMPROVEMENT
COMMENTS
LOCATION
Eg. Is it accessible, is there parking?


There was an underground car park and also a roof car park. Very accessible. FACILITIES
Eg. Size, kitchen, number of grinders, styles of coffee machine, internet connection, magazines to read


There was no Wi-Fi or any magazines or books to read so this could’ve had some improvement. There was only 1 coffee grinder and they had many customers so they should’ve invest in another. There was an indoor and outdoor dining area including a children’s playground. The kitchen seemed very compacted and crowded. ATMOSPHERE

Eg. Casual/formal


The atmosphere was very formal very serious about their business. DECOR
What is on the walls, tables, furniture colour scheme?
What types of service ware is used?


The décor on the walls contained pictures of coffee and there coffee club theme. There furniture colour scheme was light brown/brown/black, was appealing. The service ware was porcelain plates, plastic cups, glass mugs/milkshake cups. STYLE OF SERVICE



Fast Casual.
STAFF
Friendly, efficient, courteous, personal presentation


Most staff were friendly however some staff seemed to not show much customer service and did not smile either. Personal presentation was good. FOOD ITEMS AVALIABLE
List/style of food


Wide range of foods; all day breakfast, and lunch menu.
QUALITY OF FOOD CONSUMED


Very small portioned food, expected to be more.
BEVERAGE SELECTION AVALIABLE


Wide range of beverages. (milkshakes, thick shakes, tea, coffee, soft drink, water) Self-serve water QUALITY OF BEVERAGES CONSUMED


Excellent, delicious. However, ice coffee was very strong. Needed a lot of sugar. ADDITIONAL COMMENTS/OBSERVATIONS
Great restaurant, would recommend visiting again however some improvements could be made....
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