Jacqueline Harris has been an employee of Oak Brook Medical Systems for the last 12 years. For the last 18 months she has served as the Director of Strategic Planning for the Hospital Supply Division. For the most part, the people who work for the Supply Division are self-starters, entrepreneurial, competitive, dedicated, hardworking people. Jackie is considered a valuable asset to her Division as she is widely credited for having developed a strategy that resulted in a $40 million in business for the company. Jackie is also known for being direct, and on several occasions her directness has caused problems in interacting with her employees. Friends and co-workers say that Jackie is curt with colleagues as well as subordinates. While others in her Division see her as being defensive and at times overwhelming, some people feel that she in unapproachable and difficult to work with. Ultimately, these issues have risen because of her difficulty in communicating with her colleagues. Due to her lack of communication skills, Jackie’s future in the Division has become of great concern. However, to date no one has brought these issues to her attention directly. Jackie has been growing increasingly frustrated with senior management because she feels that she is not receiving adequate attention from senior management as have other people who have preceded her and became successful. She does not understand why she is being overlooked, but she is beginning to think that it is because she is African American. Having graduated in the top ten percent of her engineering class and top five percent of her MBA class at MIT, Jackie has always known success. Jackie takes pride in her work and for that reason she selected the Supply Division of Oak Brook Medical Systems. The Division, however, has had very little representation of women and people of color in management ranks. Although Jackie once thought this was to her advantage, she now feels that the lack of...
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