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OPS 5095: Complex And Highly Competitive Business Environment

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OPS 5095: Complex And Highly Competitive Business Environment
LECTURE NOTES

OPS 5095 ONLINE FORMAT
WEEK ONE

Welcome to class!

In today's complex and highly competitive business environment, it is critical for you to understand the importance of service operations. In a service business, operations is truly where the "rubber meets the road".

OPS 5095 is an intensive course in which you will learn strategic and tactical views of service operations, as well as gain valuable knowledge about important quantitative tools and techniques.

This is a very rigorous course and it is essential that you start quickly and keep up your pace throughout the term. Falling behind early can be fatal! By now, you should have already purchased the book and coursepack and completed the required readings.
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