Nvq Level 4

Powerful Essays
Reflective Account

Unit Ref and title: BLOCK 8 OPTIONAL UNIT – UNIT 5 Assisting IAG clients to decide on a course of action

Your Name: Sue Murkin Signature: Date: 1/3/2011
Assessor’s name: Diane Aiers Signature: Date:

| |Links to evidence |
| |Links to standards |
| | |
| | |
|5.1. – Appropriate Use Of Language | |
| | |
|I had been working with a young person for 6 weeks, he was a learner on the BELS catering course, he | |
|stated he was interested in finding bar work, although his enthusiasm and attitude seemed to be in | |
|conflict with this decision. | |
| | |
|After chatting with my client about what type of bars he would like to work in, I could see from his body | |
|language that he wasn’t really interested. He was monotone, avoided eye contact, had his arms crossed | |
|defensively and was disinterested.

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