NVQ level 3

Topics: Communication, Nonverbal communication, Sign language Pages: 6 (1731 words) Published: July 8, 2014
PWCS 31: Principles of communication in adult social care

1.1- People communicate in many different way e.g verbally, hand gestures and many more. Reasons why people communicate in different ways is to make sure that they can be understand it what is trying to be said, the point that is trying to be made or instruction that need to be told. This is important in social care due to the clients possibly having learning difficulties or hearing problems. So it’s vital that your able to communicate in social care for the circumstances you can be in. 1.2- If there is a problem in communicate due to the fact of having a learning disability, hearing problem or speech problem, it can cause frustration to the person who is unable to express themselves or identify problem. This can cause frustration, aggressive behaviour or confused. This can cause a breakdown in communication and therefore hindering the relationship and further communication. In social to have the trust and being able to communicate with each other is a must need. 2.

2.1-Get back ground information from line manager so when introducing yourself to the client making sure you understand the needs being as understanding and supportive as can be. Ask the client and family how they would feel about certain issue that they need in term of communicating e.g verbally (spoken slowly or loudly), Written down for them to read and possibly hand gestures. Being adaptable is important. 2.2- When promoting effective communicating is to listen and understand the client’s needs and their opinion about their needs. As they may not be happy with the methods being used, so making sure they are comfortable, positive and encourage the client. 2.3- Non-verbal communication is a broad term used to describe any method of transferring information without words. Common forms of nonverbal communication include body language and facial cues. Tone of voice-concerns the emotional message being conveyed alongside the spoken words. Verbal communication Vocabulary,

words and different languages
Tone of voice Pitch (for example, high or low)

Pitch of voice-concerns the high and low sounds of one’s voice. Speaking in a low voice can be calming and soothing but in a high pitch can sound unpleasant to listen to.  The special methods can include British sign language (BSL) for the deaf. Communication style may include: Assertive- Being assertive means that you express yourself effectively and stand up for your point of view, while also respecting the rights and beliefs of others. Being assertive can also help boost your self-esteem and earn others' respect

2.4- It is important to respond to an individual’s reaction when communicating as that promotes further communication as well as respect, trust and an understanding . Also if there is a misunderstanding it can clear any problems that could occur.

3.1- Individuals from different backgrounds will use the different types of communication for example, Non-verbal communication
Eye contact
Signs, symbols or pictures
Using objects
Physical gestures
Body language and emotions
Lip reading

Not being able to speak the same language does not mean you are not able to communicate so for those reasons listed above non-verbal is a great way to communicate. A word does not have to be spoken and can still be understood. Another positive for being able to communicate in different ways and why it is important in a role of a career. 3.2- Barriers to communication are

Sensory impairment (for example, deafness, blindness or both) Culture (for example, speaking different languages or poor English) Religion (for example, men not permitted to support females with personal care) Health issues (for example, mental ill health like Dementia) Background noise (for example, radio, television, other people, machines) Emotions (for example, difficulty in being able to listen to others) Stress (for...
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