nvq level 2
Unit one: Understanding the organisation
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 5 Sections.
Name:
Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation, which employs you. Coral
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)
Gala Coral Ltd who owns betting shops, bingo and casinos I work for Coral as a retail manager
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Organisation type
Name of organisation
Description of products and services
Commercial
organisation
Gala Coral Ltd
Owes betting shops, bingo clubs and casinos as well as greyhound races tracks and online gaming sites
Commercial
organisation
Asda sores Ltd
A supermarket chain which sells food, clothing, toys and financial services such as Credit card and Insurance and travel money. It also has mobile phone network
Public
Organisation
Police
Police officers work to prevent lawbreaking,
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 5 Sections.
Name:
Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation, which employs you. Coral
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)
Gala Coral Ltd who owns betting shops, bingo and casinos I work for Coral as a retail manager
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Organisation type
Name of organisation
Description of products and services
Commercial
organisation
Gala Coral Ltd
Owes betting shops, bingo clubs and casinos as well as greyhound races tracks and online gaming sites
Commercial
organisation
Asda sores Ltd
A supermarket chain which sells food, clothing, toys and financial services such as Credit card and Insurance and travel money. It also has mobile phone network
Public
Organisation
Police
Police officers work to prevent lawbreaking,